ON 19TH FEB. I PURCHASED A JML HALOGEN OVEN FROM THE SKY TV CHANNEL AND IT WAS DELIVERED IN REASONABLE TIME. I USED IT ON THE SECOND DAY AFTER DELIVERY, BUT HALF-WAY THROUGH COOKING THE FIRST FOOD I PUT INTO IT, THE OVEN BROKE DOWN, AND WOULD NOT WORK AGAIN. AS THIS WAS SATURDAY AND CUSTOMER SERVICES ARE CLOSED FOR THE WEEKEND I CONTACTED THEM MONDAY MORNING. IT WAS COLLECTED THE NEXT DAY AND WAS TOLD IT WOULD BE EXCHANGED FOR A BRAND NEW OVEN. 25 DAYS HAVE NOW GONE BY ,NO CONTACT FROM JML, SO I RANG CUST/SERV. WHO TOLD ME THAT THE OVENS WERE OUT OF STOCK BUT BECAUSE THERE MUST BE A HOLD UP WITH MY PAPERWORK.THEY WOULD ORDER A NEW OVEN FOR ME, WHICH WOULD TAKE A FURTHER 2 WEEKS PLUS 3 TO 5 DAYS TO DELIVER, THIS BRINGS IT UP TO AROUND 5TH APRIL. I EXPLAINED TO THEM A FRIEND OF MINE RECEIVED A NEW OVEN LAST WEEK ,BUT NOTHING COULD GET ANY PROGRESS IN MY CASE. I DO NOT BELIEVE THEY HAVE HAD NO STOCK FOR THIS LENGTH OF TIME, IN MY OPINION IT LOOKS LIKE -----NEW CUSTOMERS ONLY---RULE THIS COMPANY, AND I AGREE WITH ALL THE BAD REVIEWS ON THIS SITE, THEY ARE TRUE.
How helpful would this review be to a person making a buying decision? Rating guidelines
As the first few lines of the review explained, the oven broke down the first time it was used. How can I comment on the oven when it never worked? Up till now I have still not received a replacement.
lml888v 18.03.2009 00:22
Interesting information about SKY TV Channel customer services, but you haven't told us anything about the oven.
Taking the stress out of your kitchen, The Original and Best Halogen Oven means delicious, ... more
even cooking every time, delivering that great oven-baked taste with the convenience of a microwave.. Giving extra oven space and mouthwatering results, our ener...
Mar 17th, 2009
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