bought our halogen oven begining second of february first time used bowl cracked still trying to get new bowl they keep telling us a they will be in a on a month time 4 months on still waiting at one time they put the phone down on us terrible customer service and it seems once they have your money they do not care and will never buy from jml again as there products are available on other sites have informed everyone i know to not buy from this site any one wishing to get this product go onto e bay as there are companys who will sell you this product and it is delivered promptly i do wish i had checked out th reviews before i bought not after