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I brought one of these oven last year in sept-oct 2008 which it was going fine one day when i when to put my food in it for my SONS tea and then switch on and the bowl started to crack so rang JML and they replaced it in the APRIL 2009 then so i was happy they done this but now with new one they sent me it now nov 2009 7 months down the line this one has gone wrong bulb has gone wrong so i rang JML but they refuse to replace as guarantee as run out but this was new 7 month ago no sorry we do not give guarantee on replacement this un fair trading for customer ..
Your customers' rights When customers purchase goods from you they're legally entitled to expect certain things. Under the Sale of Goods Act:
Goods must be 'fit for their purpose'. If people buy a pen, for instance, it must be capable of writing. But this requirement also means that if a customer tells you they want an item for a particular purpose, you should tell them if you have doubts about its suitability. Goods must be of 'satisfactory quality' - they must be durable, safe and free from minor, as well as major defects. If goods don't meet these criteria, purchasers can claim a refund if they haven't already 'accepted' them. Customers accept goods if they tell you they've accepted them, alter the goods or keep them for a reasonable length of time. They can't, however, reject goods simply because they've changed their mind.
Though customers can't claim a refund after accepting goods, they can claim compensation of some sort. This can be monetary but could be the repair or replacement of goods. If your customer is a consumer - an individual not acting in the course of business - they can specifically ask for a repair or replacement.
All customers have up to six yearsto claim compensation (in Scotland, five years from discovery of the problem). The exact amount of time depends on the product, though it's for your customer to prove it was faulty when sold. But if your customer is a consumer and asks for a repair or replacement during the first six months after sale, it's up to you to prove the goods weren't faulty.
Goods should also correspond with the description you give, whether it's verbally, in writing or in an illustration. If they don't, your customer can take similar remedies to those described above. It's also an offence under the Consumer Protection from Unfair Trading Regulations 2008 and the Business Protection from Misleading Marketing Regulations 2008 to describe goods misleadingly to consumers and other businesses, respectively.
JML NEEDS TO ADDRESS THIS OR STOP SELLING THEM
PLEASE LEVE YOUR FEEDS ON HERE IF YOU HAVE HAD PROBLEM WITH JML HALOGEN OVENS