Jessops

JESSOPS, like many retailers and high street based ones in particular, have been experiencing a particularly tough time in busines recently and yet, in 'my' local branch, MAIDSTONE in kent, they have always been very polite and extremely helpful.

I wouldn't say that I am a regular customer. They certainly don't 'know' me and therefore do not give me any sort of 'preferential' treatment. However, whenever I do shop there, they seem to be very helpful and assist as much as is humanly possible in providing me with a good, fast, reliable and polite service with very good value for money.

They have even assisted in pro-actively seeking out lowest 'price matches' and actually beating (not just matching), the best genuine advertised price for the items I have been considering purchasing. Of course, they cannot do so with foreign, unofficial 'grey' imports, as I would not expect them to. However, I would not seriously consider purchasing from such sources as more often than not, product guarantees are void in the UK and while some companies do provide their 'own' warranties, these may not in reality be worth the words wasted upon them. After all, they can promise whatever they like but where's the comeback when something 'does' go wrong and you then discover they have ceased trading?

I recently purchased a moderately expensive Canon 'L' Series lens from my local branch of Jessops and although they didn't have it in stock at the branch, they very quickly were able to check their system, confirming that one was available indeed available from their warehouse.

I paid for the item in full upon ordering and it was in the store for collection within two days whereupon they very promptly telephoned me to let me know - All at a price LOWER than ANY of their competitors.

In my experience - HIGHLY RECOMMENDED.

David Chamberlain