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These people are terrible. I will not buy from them again.
I ordered a pair of bushnell binoculars. termed ex-display in perfect condition. When they arrived, they were damaged to the point of being unusable (and this was not due to mis-handling, they really were out of collimation and had severe optical problems).
I had to go through a very convoluted procedure to obtain a return code, send them back and finally get a refund. The refund was only processed after several rounds of email communications with them.
When the refund arrived, it was only PARTIAL. It did not include: 1)shipping from them to me 2)shipping back from me to them
I can understand that some sellers won't pay to get the item back. But what about 1???