Review of "Jessops"

published 02/09/2011 | blacknile
Member since : 02/09/2011
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro NONE
Cons Bad customer service, item significantly not as described
somewhat helpful
Value for money
Speed of processing
Efficency & Reliabilty of service
Customer service
Postage & Packing

"Terrible service, item SNAD, long time to get (partial) refund"

These people are terrible. I will not buy from them again.

I ordered a pair of bushnell binoculars. termed ex-display in perfect condition. When they arrived, they were damaged to the point of being unusable (and this was not due to mis-handling, they really were out of collimation and had severe optical problems).

I had to go through a very convoluted procedure to obtain a return code, send them back and finally get a refund. The refund was only processed after several rounds of email communications with them.

When the refund arrived, it was only PARTIAL. It did not include:
1)shipping from them to me
2)shipping back from me to them

I can understand that some sellers won't pay to get the item back. But what about 1???

Really awful, I will never consider them again.

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offers "Jessops"

Product Information : Jessops

Manufacturer's product description

Ciao

Listed on Ciao since: 27/02/2001