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blacknile

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Member since:02.09.2011

Reviews:1

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Terrible service, item SNAD, long time to get (partial) refund

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02.09.2011

Advantages:
NONE

Disadvantages:
Bad customer service, item significantly not as described

Detailed rating:

Value for money

Speed of processing

Efficency & Reliabilty of service

Customer service

Postage & Packing

3 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. Alyson29
  2. TheHairyGodmother
  3. angelboouk123

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These people are terrible. I will not buy from them again.

I ordered a pair of bushnell binoculars. termed ex-display in perfect condition. When they arrived, they were damaged to the point of being unusable (and this was not due to mis-handling, they really were out of collimation and had severe optical problems).

I had to go through a very convoluted procedure to obtain a return code, send them back and finally get a refund. The refund was only processed after several rounds of email communications with them.

When the refund arrived, it was only PARTIAL. It did not include:
1)shipping from them to me
2)shipping back from me to them

I can understand that some sellers won't pay to get the item back. But what about 1???

Really awful, I will never consider them again.
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This review of Jessops has been rated:

"somewhat helpful" by (100%):

  1. Alyson29
  2. TheHairyGodmother
  3. angelboouk123

The overall rating of a review is different from a simple average of all individual ratings.



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