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What is all the negativity about? Here are a few home truths.
JCP staff cannot win in the eyes of the public. If you are a dole-dossing, work shy slob then they are the people in shirt and tie who stand in the way of your next line of coke and pint. These 'customers' usually have a problem with authority and usually mouth of at staff and become confrontational and aggressive. I have witnessed it. And if you are a genuine jobseeker then they are the people who just look after benefit scroungers and not you.
There are benefit rules in place, rules that are not always popular and I don't agree with most of them but that is not the JCP's fault. Blame Whitehall bureaucrats and senior government. They make the benefit rules.
JCP's don't have many jobs that aren't agency or some kind of scam. That is not the fault of JCP. The JCP is the only external form of vacancy advertisement that is free for the employer. Approximately 80% of employers choose not to take the free help of recruitment. Why do you think that is? I will tell you why. Because the JCP's 'customers' have such a terrible reputation. I feel it is slighly unfair as there are many genuine jobseekers who sign on who really want to work and would make excellent, hardworking employees. I was one of them. However, judging by the reviews on the internet about JCP, more people have complained about benefits, staff rudeness and environment rather than help finding a job, career advice etc. That shows more people on here use it for benefits and nothing more. One review even commented on the layout and decor being boring. If that is your biggest worry then you need to really need to review why you are going there.
I think you stand more chance of getting a job outside the JCP but the support offered by them is valuable. Depending on your circumstances, you get approximately £60 a week for 15 minutes of your time. That is an hourly rate of £240/hour. On top of that you get your NI stamp (pension) sorted for you. And then for some Housing Benefit and Child Benefit. Even after some are so well pampered by the state and hard working tax payers, they choose not to attend appointments, are regularly late and abusive. Talk about biting the hand that feeds you. JCP and benefits shouldn't be a career choice, it is somewhere you do everything to avoid but sometimes you end up there and you have to take personal responsibility to get out of there.
People moan about the staff being rude. I don't condone rudeness by anyone towards anyone else. Staff to claimants or vice-versa. Even though it is not acceptable, JCP staff can be rude but look at the situation they are in. They have to enforce certain rules whether they agree with them or not and judging by the comments on here and the first hand experiences I have seen, they have to put up with aggressive behaviour daily. I have witnessed JCP greet customers by saying hello/morning/afternoon often with a smile and they don't get anything back. I know that jobseeker may be going through a difficult time or nervous or whatever but is there any excuse for such hostility? Put yourself in that staff meembers shoes, getting treated like that 50 times a day. Eventually you would get a bit ratty surely? It is not in the staff members manual to be rude and unhelpful, every staff member is an individual person, like every visitor to JCP is. Ultimately each JCP staff member is just doing their job. Some are naturally agressive, rude and unhelpful and some are genuinely nice people but if you tarnish them all with the same brush I understand their predicament.
I have had 1 positive and 1 negative experience with advisers there.
Customer Service has come on since the days of the old social security, so should attitudes from JCP staff and customers.
Others moan about the presence of security. There are occasionally violent confrontations so surely they are needed? They also do more than just act as 'the muscle', they act as extra helpers for the staff, dispose of confidential waste, check for security threats such as suspect packages and look after the welfare of claimants who may be in danger such as bullied claimants, claimants in witness protection etc. On top of this they act as a visual deterrent to potential troublemnakers. The same people who moan about security don't moan about bouncers at a pub or club or security at a football match. They are there for the H&S of all. But just like others in a security job, there are some people who let the power and authority go to their heads.
I am not saying JCP is always right and claimants are always wrong but I think many reviews have been written by people who expect to walk in, be handed cash and then sent to the pub. The economy wouldn't last 5 minutes if that was the case because we'd all sign on and never look for work!
Dont' forget it is funded by tax payers and tax payers money is the number 1 priority. If you can't understand these basic economics you are too naive and stupid to be reading this or signing on.
JSA is Job Seekers Allowance. Job seeker = someone looking for a job. Allowance = allowance not entitlement. Not looking for work? You don't deserve it.
For those who are moaning go and live in a country with no social security. I dare you. Only in the UK would we moan about free money.
Also, noone forces you to use JCP, you use it for the money so stop moaning. Don't like it? Don't go.
Thanks for reading my review. I welcome all feedback.