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Excellent

“Super smashing great!”

published 17/12/2003

ProGreat order system, fantastic customer service, di...

ConsSome images incorrect, a bit expensive without the...

I have to be honest with you - I've never been in a John Lewis shop in my life. I wouldn't even know where my nearest John Lewis is. I've always regarded them as an upmarket, expensive retailer more aimed at middle-aged, middle-class people... being an impoverished 24 year old, I didn't really...

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Good

“JOHN GOT IT WRONG”

published 15/02/2002

ProEasy to use site, great money saving deals to be f...

ConsThey got my order wrong! Missing pictures

I have a confession! I am one of those people who gets sucked into junk e-mails! And not only do I get sucked in enough to read them, I also end up spending vast amounts of money on them too! A couple of weeks ago I came across an online voucher entitling me to spend £30 with Johnlewis.com and...

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Excellent

ProWell laid out site and great product pictures

ConsNot as much product choice as I'd like

John Lewis, the department store chain, now has online shopping available on johnlewis.com. I first regsitered about a year ago and received a £10 voucher via e-mail off my first order, so I went into the website and was pleased to find it was well laid out and very easy to navigate. All the...

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Super

“ A mixed experience”

published 09/07/2005

ProLarge range of goods delivered to your door

ConsNot able to see and touch goods before purchase

Excellent range of goods, and choice of products. Even more than I would expect to find in store. The home page is too long. Otherwise well laid out, with attractive spacing, colours etc. The search facility worked very quickly and found what I was looking for. It would be nice to have an...

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Super

ProNot the cheapest; good quality branded goods

ConsDelivery charges

First, I've got to say - I'm a convert to internet shopping, beat the crowds, choose at your leisure, at whatever time of day you want. I first used the johnlewis.com site about a year ago, mainly attracted because I had been sent some kind of money-off voucher, which was for £10. On that...

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Excellent

Prodelivery services are free and spot on

Conssome products are a bit expensive

have shopped with john lewis online over and over again,their products are wonderful,,,though some products are a bit on the high side but if u are looking for perfection ,,that shld be where you should be shopping,cant fault the delivery services...unlike most online delivery services,,,its...

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Not for me

ProA good selection

ConsDelivery, even on small items, takes up to a week...

I think I must have got too used to the same day dispatch world of Amazon - taking five working days to deliver a laptop that is in stock at the time of purchase is unacceptable. To be fair to John Lewis they clearly state that it will take 3-5 working days to deliver, but I honestly didn't...

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Super

“Johnlewis.com”

published 23/07/2010

ProEasy to navigate site, easy to pay and fast

ConsThe delivery slot is too unspecific

We have recently purchased a new kettle as our old one was so full of Limescale and the lid had broken! We decided to buy the Kenwood Energy Sense Kettle from Johnlewis.com as we had some gift vouchers left over from Christmas. The website itself is easy to find and operate. The home page has...

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