We ordered the karndean da vinci flooring and what a RUBBISH product. After paying £2800, The installer came to fit, after the day was done, we had "gorgeous" floors. After a few days the gaps started to show on all the boards. We ordered the most expensive of the product range available so expected it to be the best, this is almost £1000 more expensive than wood. The gaps have gotten worse than ever and we have 2 - 3 mm gaps almost on every board (we were assured that this vinyl doest not expand and contract enough to notice any visible gaps and that it does not scratch as it is extremely durable. Another fib. if you drag your feet it will scratch badly. It has been two years and the problem is still not sorted. Everyday that goes by our floors are looking more dreary and sad than the last. They are dull, scratched and have gaping gaps.
We find this product to be overrated and over priced for what you get and the information that they give you when you are looking at which flooring option to go for is misleading and incorrect.
The Karndean customer services are even worse than the product as far as sorting problems - they are coming up with all sorts of excuses as to how it is not there error.
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Aug 7th, 2008
(Aug 1st, 2008)
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