Floor is excellent, but DO NOT BUY FROM DIRECTFLOORING2U.co.uk. I got the floor from there ok, but they sent me the wrong subfloor, they sell it under the brand Karndean, but they actually send you "Jumpax" brand and tell you that it is the same. Well, I paid for the brand, the wrong subfloor has been collected, but I HAVE NOT RECEIVED A REFUND. I am asking now VISA to chase up the refund for me. The only good thing about the company is though that they do sell the real floor, and it is excellent, easy to install by myself although I had never done it before. I had to buy the correct Karndean subfloor from local plumbing centre, but directflooring2u.co.uk does not seem to be interested to give me refund. They did send a courier to collect the wrong jumpax floor. They are also quite rude on the phone. Will never use this company again, they are many other places that give better service.
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Dec 5th, 2008
