AVOID
Advantages Single base unit for liquidiser and processor
Disadvantages Complicated, too many extras. No support from Kenwood
Detailed Rating
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The Author
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22/11/2007
AVOID |
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I was pleased that Kenwood brought out the innovation of one base unit for liquidser and food processor, saves on space. What a disappointment....
The Kenstore facility gives the impression it stores the accesories, it only stores less than 1/3 of these! Something wrong with their trade description there, is this illegal?It comes with a juicer, citrus press grinding mill, most of which I would not use. These extra bits really do load up the extra accesories.
Took me 3 hours to sort everything and read the instructions fully (I have an MSc-it was no help here!). I then discovered that the base for the liquidiser and the grinding mill were identical and whichever one I used, they both leaked on the liquidiser.This item is far too complicated for most people's needs.
The finale...contacted Kenwood support helpline. They close 12.30 on Fridays until Monday morning. So then sent e mail which was ignored. Did eventually get to speak to human who said she would get back to me, never did. So finally e mailed chief executive and customer support again...10 days ago and no response. Just had full refund from shop. Kenwood don't appear to care about their reputation, or their customers any longer.
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Page 1 of 1
| 1 - 5 out of 5 comments
Igloo_Vindaloo 11/08/2008 21:18
MAFARRIMOND 28/11/2007 04:27
lesa60 22/11/2007 21:07
I was thinking of buying one of these as it got great reviews on Amazon. Hmm, maybe need to think again! :)
ewanm 22/11/2007 15:05
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| 1 - 5 out of 5 comments
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One star is a bit harsh. From what you've written the machine a had very few issues apart from a leaking base and that you couldn't store all the parts on the main unit. Hardly a case for giving only one star.