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Home > House & Garden > Household > Home Furniture & Fixtures > Kitchen/Dining Room > Kitchen Sets & Flatpack Kitchens > Kitchen Company Kitchen Sets & Flatpack Kitchens > Kitchens Direct
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78 Reviews

Community Quote

Went to Factory Direct in 2005. Was previously told by a work colleague to expect the old 'computer isn't working, have a 10% discount' trick. Sure enough within 10 minutes this old trick was... more

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User Reviews

for Kitchens Direct

Rating Summary based on 78 reviews

  • 5 Stars
    		15
  • 4 Stars
    		2
  • 3 Stars
    		2
  • 2 Stars
    		6
  • 1 Star
    		53

Detailed rating

  • Customer Service
  • Quality
  • Value for Money
  		• 2.4
  		• 3.0
  		• 2.7
  • 8 of 8 Ciao users found the following review helpful
    Picture of JeffLyons

    JeffLyons

    1 Star I worked for this company! PLEASE READ REVIEW- 03/08/2007
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages expensive kitchen, average quality, dodgy company

    This company is part of the same group that includes Moben, Dilusso, Sharps and Dolphin. They are sell the same product as Moben but are generally a little more expensive. We were told to say that the kitchens are made by the company and fitted by our own contactors. The truth is they are made by a third party in China and although some fitters are employed by the company its most likely a outside contactor will fit the kitchen. The “design consultants” who visit you are salesman with no design qualifications who work on commission alone, if you don’t buy the kitchen they don’t get paid. You ... more
  • 26 of 26 Ciao users found the following review helpful
    Picture of Cojoba

    Level 2 Cojoba

    Member since 07/10/2002

    Reviews written: 20

    1 Star "Buying direct Saves you £1's"..I think not!! 16/11/2003
    User doesn't recommend the product

    Advantages Advantages Nice Looking Kitchen Units, quick initial appointment.

    Disadvantages Disadvantages Pushy Salespeople, offer Supply and Fit only, Very Expensive, Limited range of Appliances, No breakdown of Prices offered, No printout of Kitchen given.

    I have been looking at getting my Kitchen fitted and had spent a lot of time researching the best place to purchase from. I saw the adverts on television and through the internet advertising "Kitchens Direct". I contacted them because I had previously had quotes from Moben, Wickes and MFI, and thought perhaps this company would be cheaper/better as they state the following:- "Buying direct saves you pounds" "A salesperson will come round to discuss your needs" "Substantial savings on top name appliances" "No middlemen or showroom overheads, hence saving costs" "Choice of easy way to finance ... more
  • 69 of 69 Ciao users found the following review helpful
    Picture of water-witch

    water-witch

    1 Star Not in my kitchen! 24/09/2004
    User doesn't recommend the product

    Advantages Advantages None that I could see

    Disadvantages Disadvantages expensive, time consuming, poor customer relations

    I will come clean from the outset and tell you that this opinion is incomplete. It is incomplete in so much that I did not choose to buy my new kitchen from Kitchens Direct ,so I can’t tell you what the product and fitting are actually like ,if one went through with the fitting. My reason for writing this review is because I was so unhappy with the parts of the process we did go ahead with that I would like to warn you to think hard before giving them your hard earned cash or bank loan! We are having massive restoration work done on our Victorian house. We totally ripped out the bathroom .I ... more
  • 11 of 11 Ciao users found the following review helpful
    Picture of LittleGinger

    LittleGinger

    1 Star "I'm a designer, not a salesman" sales ploy 09/01/2009
    User doesn't recommend the product

    Advantages Advantages Design ideas and planning, possibly

    Disadvantages Disadvantages Pushy sales, financial entaglement, quality doubtful

    I have found web reviews so useful in the past, I feel compelled to help others, through good experiences and bad. I booked a 'design appointment' with both Moben and Kitchens Direct, not realising that they were the same company. My KD appointment was for 2pm Monday. I was stood up. When I phoned in 45 minutes later, I was told that due to the icy conditions, she'd been involved in a minor car accident (sympathy vote). It was rearranged for the following day at 7pm. When I got home that evening, there was a note to say someone had been around at 2pm. So I'd been stood up again. Third time ... more
  • 56 of 56 Ciao users found the following review helpful
    Picture of smudger1964

    smudger1964

    5 Stars well im happy 15/07/2004
    User recommends the product

    Advantages Advantages national company,reasonable prices

    Disadvantages Disadvantages none in my experience

    Looking through other reviews of this company it seems my experience of this company are unusual however they have done me proud. I saw Kitchens Direct advertised in the national press so decided to give them the oportunity to come round and give me a quote for a new kitchen that was overdue to be replaced in my house.I also contacted a couple of other local companies as I prefer to deal with a local company . I contacted kitchens direct on the 11 th june and on the 13th a representative from kitchens direct came round to measure up.After about 20 minutes of me telling the guy of my ... more

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for Kitchens Direct

Product Details

Type Kitchen Company

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