Kitchens Direct

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Reviews - Kitchens Direct

Kitchen Company

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Not for me

none

expensive kitchen, average quality, dodgy company

This company is part of the same group that includes Moben, Dilusso, Sharps and Dolphin. They are sell the same product as Moben but are generally a little more expensive. We were told to say that the kitchens are made by the company and fitted by our own contactors. The truth is they are made by...

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Not for me

Nice Looking Kitchen Units, quick initial appointm...

Pushy Salespeople, offer Supply and Fit only, Very...

I have been looking at getting my Kitchen fitted and had spent a lot of time researching the best place to purchase from. I saw the adverts on television and through the internet advertising "Kitchens Direct". I contacted them because I had previously had quotes from Moben, Wickes and MFI, and...

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Not for me

“ Not in my kitchen!”

published 24/09/2004

None that I could see

expensive, time consuming, poor customer relations

I will come clean from the outset and tell you that this opinion is incomplete. It is incomplete in so much that I did not choose to buy my new kitchen from Kitchens Direct ,so I can’t tell you what the product and fitting are actually like ,if one went through with the fitting. My reason for...

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Not for me

Design ideas and planning, possibly

Pushy sales, financial entaglement, quality doubtf...

I have found web reviews so useful in the past, I feel compelled to help others, through good experiences and bad. I booked a 'design appointment' with both Moben and Kitchens Direct, not realising that they were the same company. My KD appointment was for 2pm Monday. I was stood up. When I...

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Value for Money
Quality
Customer Service

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Not for me

In theory sounds like a good option

Sales man incompetence, whole experience a total w...

I have just had to pull my order with Kitchens Direct today and am astounded at their incompetence…. Before we even approached them, we started out with a strong idea of what we wanted - very plain modern shaker type cabinets in cream/off white and a work top in granite or high quality 'mock...

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Satisfactory

I'm not sure there are any!

Expensive, Persuasive

My partner and I are in the process of renovating our property. An extension is going on the back of our house and as we have to knock out the kitchen window as access, we will be replacing our very old and much neglected kitchen. I had searched around on the net and found a few kitchen companies...

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Excellent

“well im happy”

published 15/07/2004

national company,reasonable prices

none in my experience

Looking through other reviews of this company it seems my experience of this company are unusual however they have done me proud. I saw Kitchens Direct advertised in the national press so decided to give them the oportunity to come round and give me a quote for a new kitchen that was overdue to...

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Ease of Assembly

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Good

Excellent Kitchen, nice products as standard

Poor service from staff at offices

My view of Kitchens Direct is varied. Firstly I will say I wish I had read these reviews first before buying. If you are considering a kitchen from this company you have made a good choice for quality. I am very happy with my kitchen so far. I will say at the first stage of the sales man coming...

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Not for me

A saleswoman came the next day

She wasn't interested if we didn't commit to an or...

My boyfriend and I moved into a semi just under a year ago. The house has not been decorated anywhere to our tastes so everything has to change. We had a list of things we want to do, the simple jobs and the garden are nearly there but the kitchen, bathroom and construction work in the living...

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Not for me

“Pushy salesmen - I wish”

published 19/04/2004

Friendly, helpful and courteous customer services

Very unreliable salespeople

I first heard of KD probably like most people. Big leaflet falls out of the free local paper, advertising 75% off ex-display and reclaimed stock. They offered a free evaluation and design without obligation so I gave them a call and arranged an appointment. Appointment 1 - Salesman's car breaks...

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Not for me

“Kitchens Direct??”

published 21/09/2004

Very easy to get an appointment and quotation

Very secretive about what you receive and when you...

As a second time purchaser from Kitchens Direct we expected to receive the same professional care as we received on our first purchase. We were delighted with our first kitchen and so decided to use them again. The salesman was prompt and courteous but somewhat verbose and very "salesy" but then...

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Satisfactory

“Fitted by craftsmen - not!”

published 05/09/2001

Kitchens parts are of good quality, price is good.

Fitters rushed the job and made very basic mistake...

We engaged Kitchens Direct to fit a new kitchen earlier this year. They are supposed to be one of the largest direct kitchen companies. We were attracted by their advertisments promising a quality kitchen fitted by craftsmen. The fitters turned up in May and spent three days fitting the kitchen...

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Not for me

“Do Not use Kitchens Direct”

published 01/10/2004

Willing to negotiate on price

Service

Kitchens Direct are pathetic. Other than the kitchen fitters being competent, the whole ordeal has been appalling. Firstly, a tip. If you offer the salesman cash in hand he will give you a decent discount - e.g. £100 off the books may get you £200 off the official price of the kitchen - saving...

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Not for me

“Kitchens? Direct!”

published 18/07/2006

None that I can think of...

Shoddy goods, Rude customer services, pushy salesm...

I really shouldn't be commenting on this company as 4 years down the line after "installation" our "kitchen" is still incomplete. From start to finish our "relationship" with the company has been poor; starting off with the saleman omiting to tell us that we would be required to pay on delivery...

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Not for me

None at all

Everything!

I usually take review sites with a pinch of salt... However I can assure you that every single bad review on this site is justified!! I am so angry with myself with not finding these reviews before purchasing a £7000 kitchen from kitchens direct. This has been the most stressful expreience of my...

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