Advantages Quick, friendly, convenient locations
Disadvantages Practiced con artists
THE INTRODUCTION:It seems that Kwik-Fit don't just have a difficulty with spelling, they also have a problem with honesty. Their staff earn commission on what they sell and consequently a young woman like me, dependant on her car, instantly transforms the mechanics from men with spanners into the most prolific of con artists, dodging and weaving innocent questions and scrambling to make a buck. Of course, these monsters didn't realise that they were dealing with a woman who had done a GCSE in MVE, (Motor Vehicle Engineering) and although she was a little rusty, she wasn't shy in asking questions and taking her trade elsewhere.
THE STORY:Last week I had planned for a hectic few days, 200 miles from home, to sort out the final plans for my wedding in October. In the middle of this week lay the one thing that a car owner dreads - the MOT. Having bought the car (a P reg Renult Cleo) only a month ago and it sailing through it's first service I was expecting no problems with the MOT. But this didn't stop me from the feeling of uneasiness while sitting in Kwik-Fit's greasy waiting room watching a gang of mechanics discussing it's rear tyres, as the poor thing hung 4 foot in the air.
I had booked the MOT at quick fit because it was convenient; the Kwik-Fit garage in Exeter is near to the city centre which is where we had planned to spend the few hours that the MOT would take. It saved us about £3 in car parking and I was pretty sure that by the time we had finished looking at suits and ties the car would be ready for us to drive back to Exmouth to visit the soon-to-be-in-laws. I had had tyres and exhausts changed at Kwik-fit in the past, although they were slightly more expensive than a local garage the price was fair for the speed and convenience.So, what went wrong? Well - the car failed…which was fine in principle. The rear tyres were both worn slightly below the limit and when I asked to look at them for myself it was clear that they needed replacing. But this wasn't it.
Not content in charging me £25 per tyre, plus £19 for balancing, disposal and valves, (all normally quoted in the price for a tyre, but in the case of Kwik-Fit separately to make it look like they are doing you a favour) they had put two more points down for the reasons to refuse the issue of an MOT certificate.003 Offside rear brake juddering severely
I explained to the very polite, (if a little patronising) head mechanic that I had not experienced the juddering, nor the uneven application and I asked what could have caused this. He replied that the "juddering" would only be experienced at high speed braking and it was probably caused by wear on the brake shoes and drum of the offside breaks. They estimated a price of about £300 for new shoes, drum and bearing. Knowing that the brakes had all been replaced shortly before I bought the car I asked to see some evidence. It was at this point I was offered the "complimentary brake check".Once again my poor car hung up in the air and was tortured by mechanics as they took off it's tyres and pulled apart it's braking system, all in full view of me as I stood glaring though the window.
|Competitiveness of APR|
|Comprehensiveness of range of products|
|Efficiency of service|
|Value for money|
|Online - Content/organization of site||Good|
|Online - Reliability/speed of site||Good|
Attention, this is the first review from this author
Instead of giving a negative rating, consider:
Help this member by giving your advice
Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
Add your comment