LG 795FT+. Great reviews all round. Let's buy one. Hooray, it looks greta on games. Nice colours! Oh hang on, the moire on this is terrible (makes it look like solid blocks of colour are interlaced between white and dark weave) Surely it must be a fault? Let's try and get it replaced shall we?
I had contacted LGE about getting my monitor replaced, who put me through to their middleman returns unit, Brands Electronics.
I phoned Brands on Tuesday about getting my monitor replaced. In comes the man this morning, picks up my monitor and plonks down the "new" one, and off he goes. I look at the date of the model. JUNE 1999! My original monitor (sent back for the same problem, again got fobbed off with an older model of the 795FT+, which was promplty sent back. The next one that came is the one going back now) was August 2000! I was told by Brands that I would recieve one of as close to the same date as possible. I tried the monitor, BTW, and the image quality was amazingly poor, I expect from having a different model. So, I rang Brands. They kindly said they could do little about it, because they can only supply me with the monitors that LG give them, leftover stock and such like. And LG weren't giving them anything that was as young as mine. They said they would get on to LG and get some younger ones in, and I could have one of those. Of course, they said they'd "ring me back when they had them" Translation: "Go away." So I'm going to have to pester them repeatedly to get a younger monitor.
However, my beef was with LG, so I phoned them up myself afterwards, asking what the hell was going on. They said the warranty says I'll get something of a "similar specification". Absolutely outrangeous I told them. The guy on the end of the phone simply kept droning out the warranty, completely unable to comprehend that I simply wanted a monitor that at least had the same monitor model number (the 795FT+ has been repeadedly revised). I hung up and went to college.
I came home and I phoned LG up again, this time to make a complaint, in the hope something would get done. We have an arguement as to wheather it's the same monitor and it is in a "presentable condition." I say the model is different (this needs a double ended VGA cable, my original had it integrated), she says that's not the point. I say the image quality is astoundingly worse than my original monitor. We have an arguement about emails I've been sent saying the monitors are "as new" and wheather that should be taken as reconditioned. I say it does, she says they don't give out reconditioned monitors, only old stock. I complain about the man I talked to this morning and his complete lack of understanding. She says she'll look into it, and to keep talking to Brands. We hang up.
So, what are we left with: Brands - Helpful but ultimately toothless LGE - Ignorant and arrogant, refuse to negociate with the customers they are screwing, pass the buck
So where does it end? I certainly don't believe it's beyond reasonable expectation to get the monitor model I originally had. LGE seem to think it is, and all I can do is pester Brands until I get what I believe I am entitled to.
I did not spend £220 to get treated like a fool. Avoid LGE if you can.
UPDATE: I'm currentely seeking advice as to where to go next from Trading Standards, to see what can be done. I have every confidence that the monitor will at least be replaced with something younger, but this problem should not have arisen in the first place, no? In reply to comments: The monitor was bought from Action.com . I contacted LG technical support the first time, and their simple reply "then we'll just swap it on-site for you" was very tempting at the time. I won't make the same mistake again.
How helpful would this review be to a person making a buying decision? Rating guidelines
You don’t say where you bought the monitor. If you bought it direct from LG then your contract was with them and you had no choice but to get them to resolve the problem. However, I suppose that you bought it from a shop, supplier or dealer. In that case, you should have returned it to the place from where you bought it and let them have the hassle with LG.
robertliu84 29.06.2001 14:40
Not much about the actual monitor. But excellent account on customer service. However, what they say is true, and what the warranty statement says that they are entitled to replace with a similar model, they are perfectly entitled to do so (read the small print), however, from your story, LG's customer service staff don't sound at all helpful.
Jun 29th, 2001
very helpful by (64%):
helpful by (18%):
somewhat helpful by (18%):
