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As far as I'm concerned this has all the features and functions I could ever need (naturally in a few years I will decide that this is practically stone age tech, but...) Coming from a long line of Sony Ericsson, and before that Ericsson phones, in a very Ericsson dominated family, I am the only person in my family to have made the switch to a different make, first to a Nokia (symbian, and boy do I regret that waste of money), and then this. This one is pretty much awesome. Performance This phone easily outperforms the Xperia models that were out last year, I haven't had the opportunity to test the newest models. I had a few minor issues with ringtones which sorted themselves out after an update. I understand it's a pretty common one, but the latest update to android seems to have fixed it properly. It is faster and looks better (to me at least) and I haven't lost reception...ever as far as I can remember. No cutting off in the metro and even proper reception out by the stables when I visit my sister (trust me, that's impressive, it's the middle of nowhere). The Xperias have had a lot of issues with reception out there, as does everyone else it seems by the way they complain about it. It's also been up against various HTCs belonging to my friends and in almost all cases come up faster and with better reception, as for the look and feel I prefer this one, they don't. Durability I have managed to avoid any major mishaps so I really can't speak for durability. It feels quite robust, and dropping it on a couple of occasions has only resulted in a minor ding in the lower corner. Like all touch screens it should be protected with a case or screen film, mine hasn't been and looks more or less fine. It does need to be polished quite often though to avoid the fingerprints. Look and feel As stated above it feels pretty solid, which I think is a good thing, but it is on the heavy side which could be regarded as a bad thing I guess. It looks great, and the screen is really, really good. The bad part The reason I can't give this phone a full 5 stars is mainly customer service. There is also the not great battery time, but for a smartphone it really isn't bad, it just isn't good either. Customer support however, is what makes me doubt I'd buy another LG, even though I absolutely adore this one. During the last update something went wrong and my phone froze up completely. Getting hold of LG was a nightmare and when I finally did they couldn't actually tell me anything I hadn't found within the first half hour of googling, or indeed in the manual, which I feel makes them entirely redundant. Luckily the store I bought it from were more helpful. Conclusion Buy it seriously, it's great (or maybe buy the 3D version, that looks fun), but buy it from a store you can trust to supply support if it goes wrong, don't just trust LG.