LOVEFiLM.com > Reviews > My time with Lovefilm

Author's product rating:   

Range of Services / Products	Very complete
Products & Services Pricing	Reasonable
Security & Privacy Statement	Excellent
Purchase Tracking Function	Good
Customer Services Support	Good

Advantages:	Very Large Selection, Free Postage, Keep DVD's for long periods .
Disadvantages:	DVD Envelops can break easy, Website can slow down at times

Recommend to potential buyers:

yes

Full review

I used Lovefilm last year after trying out most of the other Rental Services and having no success.

Joining -
I joined Lovefilm with one of free 30 day packages then you have to pay. I had to enter my debit card details but no money was ever taken in the 30 day period. After joining my First 2 DVD's were went with in 3 days.

I would recommend you try to get a free offer as it gives you a chance to experance the service without having to pay.

Lovefilm has no contracts so you can cancel when ever you like no questions asked.

Website Layout -
I always found the website easy to navigate. There is a very large selection of DVD's everything from old films to new releases. It even lets you preorder DVD's for when they come out. The search is very good and I found that when I would Log-In the website would suggest DVD's which I would like. I found most of these to be great and just what I was looking for. The only problem I found is that the website would sometimes be very slow and unresponsive.

DVD's Rented -
I found that every DVD I rented came in perfect condition with no damage at all. Every DVD I bought played fine in my DVD Player but I would not recommend playing the DVD's In Laptops or Mac's as the DVD's get stuck and get damaged. I found that sometimes I would lose the packing Lovefilm provide you to send it back with and you have to send it back at your own account which sometimes can cost if you don't have to correct size envelope.

I found that some DVD's did acutely have minor scratches but these did not affect playing them at all. If you did experience any problems you just needed to report it to Lovefilm and they send you a new copy out ASAP.

There are no due dates back for the DVD's which I found helpful but if you cancel you still have 30 days to send any DVD's back.

Postage and Packing -
Lovefilm Post you the DVD's free and include a paper envelope to send the DVD back in. I often found my self struggling to keep these in one place and kept losing them. As mentioned above Lovefilm will not send you another sleeve you must buy a large envelope to send them back in. Postage is still free all the time.

The only problems I had is postage can take longer in busy periods such as Summer and Christmas.

Leaving Lovefilm -
The first time I left lovefilm I found it very difficult. I was told I could cancel online but when I tried to cancel I was told I had to ring the 0800 number, after 10 minutes of holding they put you through and ask for your reason for leaving. Your account is then cancelled immadenitny but is left open incase you want to rejoin at anytime.

Around 2 months after I left I got a E-Mail asking me if I would rejoin lovefilm and if I did I would get 3 months free. I took the offer which was quite good but found the service had declined a lot since the last time I used it.

After the 3 months expired, I cancelled again and this time I was able to do it online without any problems.

Since then I have not had any more emails from them but my account still remains active.

Other-
Lovefilm allows you to have Payment holidays which stops payments being taken but keeps your account active so you can join again at any time on the same package.

I found that changing packages was very easy, but if you try to change your package during a free offer you will lose your free offer.

You can also purchase extra DVD's for £1.99 if you ever run out of credits.

Lovefilm allows you to rate the DVD's you have rented, it also shows you the 5 star rating other users have given and any comments they have left about the DVD which I find helpful if you don't know what your getting and want to get some more information.

Lovefilm do not take any money during your free offers so you have nothing to worry about.
Lovefilm also provide a extensive help section on the site, plus a 0800 number to ring for any more detailed problems.

I would advise you get Lovefilm if you find there is nothing on TV and you don't want to pay a fortune for Sky or other TV Services.
I bought this product during the Summer holidays and found the service to be excellent. I always had something to watch and was never stuck for choice.
I found the box sets you can get very good also, but make sure you have enough credits for all the set or youll have a long waiting period.