OMG! I've just read a review from someone who was having trouble with a bed......
Last year we decided to order a new bed from lxdirect.com, we ordered it at the beginning of January (around the 3rd) and eventually finished having trouble in June!!!!
The bed didn't arrive so I kept ringing them, it was delivered in February so I just thanked the blokes for bringing it eventually & laughed with relief at the fact that I no longer needed to sleep on a mattress on the floor..... little did I know........
My partner was working so I had to leave it all in the hallway until he got home & moved it for me, when I looked at it later in the afternoon I noticed the 'king size' bed we'd ordered was actually a king size base & a double matress.......... rang AGAIN.......
.....arranged a returns collection & this time I was told they were sorry & a replacement would be with me within 21 days! 21 days! That's at least 20 sleepless nights!
Anyway so I kept ringing them everyday until they said it had actually be dispatched............
By March
9th I was livid, I still had no replacement mattress & to make matters worse I still had a mattress in my hallway making space a problem & my place a massive fire risk.........
......upon speaking to them I was told that not only had 6 of the flaming things now been ordered but that the delivery dates for all of them had passed & they had been "lost in transit"..... can you believe it? a king size mattress lost in transit..... 6 of them too!!!!! I asked for the managing directors name & address because by this time my back was painful, the stress wasn't helping & I was only 3 months into the year!!! Was given the address & wrote a long heartfelt letter to him & his partner...... received one back saying someone would contact me re. compensation of some sort...........
Eventually around March 25th a mattress was delivered to my.... YAY!!! When I asked the blokes if they were taking the other they refused & said they didn't have space for it on the van..... now call me stupid but hadn't they just removed a larger one from the van?......
....So I spoke to lxdirect again & told them, they said it was normal for that to happen & they would book a returns collection..... turns out no one had actually booked the collection in February when I intially contacted them!!!
The following day I received a letter from their claims department stating that I wouldn't be receiving any compensation!!!!!.......
By the end of April I was still staring at a mattress in the hallway so I kept ringing, twice a day, everyday, 6 days a week (even I needed a bit of time off) & reminded them each time that as stated to the MD I'd already made a formal complaint to trading standards (who were not much help but they didn't need to know that) & watchdog (yes that's right, I was really fed up)..........
At the end of May I spoke to a lovely young man who wanted to help! He said that he would arrange compensation, organise collection asap & that he'd ring every other day to see if it had been collected.
Eventually it was collected mid June!! YAY! Space in my hallway!! Although the men making collection did say they had another 6 on the van for me & that they'd been told to take 4 away! I just refused delivery & watched out for any extra charges on my statements.
As promised I did get some compensation although it was only £30 but I also got a letter from the MD apologising for the hassle. I figured that the problem was only with large items but..............
Last week I got a suit & a dress from them (yes I was daft enough to reorder with them) but I'd never had trouble with clothing previously so I thought it was ok....
The trousers are far too big so I ordered a replacement & arranged collection of the others although it was through the automated service because I couldn't get hold of an actual person.........
The trousers are still here packed up waiting collection despite the fact that I've arranged it twice through the automated service which clearly states "we aim to collect your returns within ONE working day however please allow THREE working days for your collection to be made. If it is likely you will be home please press ONE, if you will not be home & would like to give me instructions of where you will leave the parcel please press TWO".........I pressed one because I knew I'd be home & here's the trousers!!!!!!!
I've rang back numerous times to try & speak to someone but keep getting the automated service no matter which option I choose....... this morning I spent 10 minutes constantly ringing a freephone number on the website which says ....... "Please note: Due to unusually high demand, we may not be able to answer your query in the usual time. Please allow 3 days for a response. If you require a response sooner, please call: 0800 316 0407."......... didn't speak to anyone still!!!!!
Jul 12th, 2007
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