La Marquise Luxury Resort Complex, Rhodes

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La Marquise Luxury Resort Complex, Rhodes

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Review of "La Marquise Luxury Resort Complex, Rhodes"

published 19/10/2016 | anonymili
Member since : 10/10/2002
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Excellent
Pro Beautiful resort, exceptional service
Cons Negligible
exceptional
Value for Money
Quality of Rooms
Standard of Service
Quality of Food & Drink
Cleanliness

"La Marquise Rhodes - A SUPER 5 Star Luxury Resort"

La Marquise Luxury Resort Complex, Rhodes

La Marquise Luxury Resort Complex, Rhodes

We booked a 7 night stay at the 5 star La Marquise Luxury Resort & Spa via Thomson. To book the hotel directly we had got quote of about £1,770 for 7 nights in a basic room but we got a superior room with a pool view and flights, luggage and transfers included for around £1,500 through Thomson. I won’t discuss my (negative) experience with Thomson here as the review is about the beautiful resort we stayed at.


ARRIVAL, CHECK-IN & RECEPTION IN GENERAL

As our coach pulled into La Marquise at around 10pm on a Saturday in September 2016 we were so chuffed to see how gorgeous it looked by night and also by the exclamations of “Wow!” from other passengers. We already felt we had made a good choice in choosing La Marquise for our 7 day holiday as the hotels we’d passed on the way to ours couldn’t touch La Marquise for first appearances.

We were checked in quite swiftly which was a bonus as we wanted to get freshened up and get back down to the bar to have a drink after a long day travelling. The receptionist serving us may have been new as he didn’t seem to know what time the bar closed, and was a bit vague with checking us in and not especially warm or welcoming. We were given a registration card to fill in at our leisure and pop back to reception once completed (i.e. on the way to breakfast the next day) along with a pack detailing the hotel facilities and a couple of towel cards advising that we would be charged 25 Euro if we lost the cards. We were only given one room key which we queried and were told by the receptionist that he couldn’t do anything about it, they only issued one key for all rooms. We weren’t impressed by this but I went about sending a message to the hotel via their Facebook page and this was rectified the next day. During our stay we met several people who complained about only being given one key saying it was very inconvenient.

During our stay we had cause to visit reception a number of times to ask about facilities, bike hire and a late checkout request (which was declined) and we found not one receptionist who seemed to go over and above or impress us with their customer service skills. This was rather disappointing and lets them down somewhat compared to ALL other departments within the resort.

Unlike many other AI resorts La Marquise does not require you to wear a wristband during your stay to indicate you’re all inclusive or half board, etc. You just give your room number at the bars and restaurants and the staff just punch the room number into their little hand held devices. We found many of the staff we came across remembered our room number quite easily after serving us just once or twice, what amazing memories they have.


OUR ROOM & BATHROOM

Thankfully the lovely bellboy, Michael, who drove us to our room in a buggy with our luggage and then carried our cases up to our first floor superior pool view room was definitely more clued up and friendly than the receptionist that had checked us in and the first thing he told us that the Crystal Bar (the main one near reception) was open till 1am and if busy enough it was open later but the AI (all inclusive) finished at 1am. This was fine for us, Michael showed us how to operate the safe (which was free to use, a nice change from many other 5 star resorts who still charge for this service), how to open the balcony door and how to lock it, how to work the a/c, etc. Sending him off with a tip, we looked around our lovely room which was more like an apartment as it had a separate room with a l-shaped sofa with another TV – this second room could have slept 2 other people we felt. There was a fridge with 3 complimentary large bottles of water as well as a bottle of red wine and tea and coffee sachets. There were extra pillows available for the bed and ample wardrobe space even if we’d been booked in for 3 weeks. We did need to request more hangers though the next day which were supplied by housekeeping (although this took 2 requests via reception and housekeeping). The bed was very comfortable as were the pillows, so we had no complaints about sleep quality during our stay.

We had a lovely view from our balcony both day and night and we enjoyed spending time enjoying the view from there with a glass of wine or other cocktail before heading out to dinner.

We had bathrobes and slippers provided in our room from day one and found a lovely bottle of bubbly and a birthday cake with candle when we returned from the pool one afternoon (as it was my birthday) which we thought was a lovely touch.

We felt the lighting could have been a bit better as it felt a bit bleak in the room when getting ready for the evening if we came back to the room a bit later to get ready for dinner. We were there for the last week of September so it started getting dark around 6.30pm. We had no cause for complaint at all about our room and found housekeeping to be quite thorough when cleaning and restocking supplies in the room. One little thing I would mention here is that we do like to protect the environment as does the hotel but even though there were cards in the bathroom and bedroom advising you to indicate when you want your towels or bed linen changed (e.g. leave towels IN the bathtub if you want them replaced) they were changing all of the towels every time they serviced the room and not just the ones left inside the bathtub.

The bathroom was well stocked with good quality soap, shampoo, conditioner, shower gel and a couple of vanity kits. There was a shower in the bathtub as well as a separate walk in shower which was rather small to be frank. I didn’t find the shower to be as powerful as I’d want it to be but at least there was no issue with the water temperature increasing or decreasing mid shower as has happened at some other places we’d stayed!


RESTAURANTS, POOLS & OTHER STUFF

We found the fabulous Nikos, Maitre d’Hotel to be the most wonderfully charming individual from the first time we met him at breakfast on our first morning right through our whole stay. He works tirelessly from morning to night, greeting guests at mealtimes, clearing plates and cutlery, setting up tables, he didn’t behave like a manager might at other hotels ordering staff around, he just got on with things himself along with his staff. He absolutely always had a smile on his face and it was lovely to meet someone who does their job with such complete enthusiasm and passion. The guy who made omelettes for hubby every morning and his other egg colleague (who did the boiled, fried, scrambled eggs, etc, were always smiling and cheerful and the omelette guy made omelettes to perfection for my husband and the one day we didn’t make it to breakfast, he asked us the next day where we had been as he had been looking out for us to make my husband’s special omelette, bless, what an absolute diamond. We found there to be so many other wonderful staff in the main Da Vinci restaurant. Nikos invited us to the Executive dining area during our stay (which is by management invite only) but we declined as we’re not overly keen on having these “exclusive areas” for invite only but we appreciate the gesture. He brought us over freshly squeezed orange juice over as well several times which we felt was a lovely touch too.

We found the restaurant to have a wide variety of food on all week and attended a couple of theme nights there including Asian night and Seafood night with an absolute huge selection of themed food as well as other choices for those who might not fancy the themes stuff, e.g. I’m not at all a seafood fan but had no problems with the other food still available.

We met Stefanos on our first evening at La Marquise. We’re not sure if he’s the General Manager of the hotel or Assistant General Manager but like Nikos, he works tirelessly every single day and we saw him morning, noon and night all around the resort walking around ensuring everything was running smoothly. A lovely friendly gentleman too, like Nikos, he was always around greeting guests and we even saw him getting behind the bar and serving drinks a few times.

The Azzuro Pool bar is located in the “adults only” area of the resort. Anyone can have a drink here but you can only use the sun beds if you’re booked into the “adults only” rooms and/or villas. This wasn’t an issue for us (not being able to use the sun beds) as we were just exploring the resort but we went back to the bar there a few times during our stay at the 2 guys who work this bar were absolute gems. They had such a fun sense of humour and were extremely entertaining.

The Gondola Pool Bar is located in the middle of the pools outside the room we stayed in. Bridges take you over the pool to the Gondola restaurant which is available at lunch times via prior booking if you’re AI and this area serves snacks from 4pm onwards for those needing sustenance after a hard day’s sunbathing or for those who skipped lunch. Michael works this bar most days and he’s also very entertaining and fun.

During our stay we were given vouches to use two of the a la carte restaurants for dinner and at the Gondola for lunch. We used the Asiatic restaurant 2 days into our stay and had an absolutely delicious meal and a wonderful meal experience. We were advised that they would bring us a selection of starters including Ramen soup, chicken satay, several types of sushi, spring rolls, and then we could choose from a selection of salads as a starter, a main course which came with rice and also a dessert. Well, what can I say? We were blown away by the service and quality of the assorted starters we were given, delicious and presented so beautifully. The whole dining experience was lovely! We left the Asiatic restaurant feeling very spoilt and pampered by the staff.

We thoroughly enjoyed our visit to the Grill restaurant for an evening meal too several days later. We were brought a selection of Greek starters including humus, tzatziki, a fried aubergine chop, pitta bread and bread rolls, hubby had swordfish for main course and I had chicken with bacon - both courses came with chunky chips and an assortment of vegetables. Again, we had a fabulous experience here, served by the warm and welcoming staff. The Grill is by the Gondola Bar in the midst of several outdoor pools. The communal toilets here were always clean and smelt fresh and we saw staff cleaning the area constantly which is a real achievement as this is by the pool too and it’s hard to keep the floor dry when people are constantly going in and out of there from the pool.

In the Crystal bar we found all the waiting staff to be courteous, friendly and charming, they take your drinks orders regularly and bring them round within minutes. They have little terminals in which they punch in your order so it’s sent straight to the bar for the staff to prepare which is a very efficient way of doing things. Oh and not to forget the singing barman who would suddenly start singing arias with the pianist. He was superb and so humble; as soon as he’d finished singing, he’d turn around and go back to pouring drinks as if nothing had happened! The communal toilet facilities on the ground floor (reception/Crystal Bar area) was really luxurious and

The Luna Bar on the 3rd floor was a little chilly for us in the evenings so we spent most evenings after dinner in the main Crystal Bar but we popped up during the day a few times as well as a couple of hours during the evenings a few times during shows – again no member of staff could be faulted here for their fabulous service standards. There’s an outdoor pool opposite the bar on the 3rd floor too which seemed to be mostly used by people staying on that floor. We thought it was strange that were no communal toilets available on the 3rd floor considering there’s an outdoor pool, a bar and 2 a la carte restaurants here.

The hotel had some form of entertainment on most evenings we were there. There was the fabulous Il Divo, an operatic quartet, 3 of whom were from South Africa, they had the audience enthralled. Then the lovely Soul Divas - Lisa, Megan and Alice from England who were very entertaining too, getting the audience up and dancing to some classic soul numbers.

There is an animation team at the resort which we didn’t really had much to do with. There seemed to be a shortage of children for them to look after but they seemed committed to ensuring the children they did have care of to have an excellent time. There’s also a very shallow separate children’s pool and play area and in the building where you collect your towels from there are a couple of table tennis tables, pool table, arcade games and pinball machines. We played table tennis a few times during our stay (to make an effort of getting some exercise aside from doing a lot of walking).

We enjoyed spending time relaxing around the pool and never had any issues finding available sun beds. The water in the pools was quite cold despite the weather being in the late 20s and early 30s the whole week. I think this is because the water is continually being circulated and clean water coming through but we couldn’t figure out why it had to be so cold…

We visited the spa to have a look around to see what was on offer. There was a decent sized gym in there with a variety of equipment as well as an indoor pool, outdoor pool (which at 1.50m seemed to be the deepest pool on site) with a water fountain feature and various spa treatments available and a Jacuzzi and sauna. There is also a delightful little chapel on site which we visited to have a look and there is a private underground walkway to the beach. The hotel buggies take people back and forth through the tunnel but we found it was literally a 5-10 minute walk so we didn’t use the buggies. The Marquise de Sable bar is part of the hotel but for some strange reason you can’t use it for the all inclusive which we thought was a small failing on the part of the resort – the staff have the same hand held devices as the bar staff at the resort so if you want to spend a day by the beach you have to pay for your own drinks.

The other small failing we found was when we asked for a late checkout for our last day (as our pickup wasn’t until after 6pm) we were told that guests were waiting to check into our room from 9.30am. We thought this was a bit rude to say this to us as we felt they were trying to guilt us into leaving our room even earlier than midday which is the official check out time. This sort of left a bitter taste for us as we found the reception staff overall were not as warm and welcoming as the rest of the amazing staff in the resort. We also knew from the amount of people we’d seen around the place that the hotel was probably at 50% capacity so there didn’t seem to be a shortage of rooms.

RATING

Regardless of any small niggles I have mentioned, we thoroughly enjoyed our stay at La Marquise. It’s been our best holiday in Europe to date and we were very sad to leave, wishing we had booked for 10 or 11 days instead of just 7. We would love to return and would highly recommend the resort – the staff not only treat you like royalty, they treat you like adored family members too, what more can you ask for when you want a relaxing holiday?


OTHER INFO

La Marquise Luxury Resort & Spa is in Kalithea which is 6 miles from Rhodes Town and less than 10 miles from Rhodes International Airport. There are buses available to neighbouring areas from right outside the resort but it’s also very easy to book taxis through reception. The bustling area of Faliraki is just 2 miles down the road and the hotel offers cycle, quad bike and car rental. There is also a rather large water park around 200 meters from the resort.

The resort has around 380 rooms and suites including garden view superior rooms, pool/sea view superior rooms, junior suites (sea or pool view), bungalows with private pools, family suites, luxury suites, panoramic suites with private pools, villas with private pools and a presidential suite.

We had free wifi available for the duration of our stay and found the connection to be very good at all times. Reception provides you with the login details at the time of check in.

The hotel website is: http://www.lamarquise.gr/en/ if you’d like to look up more info.


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Comments on this review

  • siberian-queen published 23/01/2017
    wow looks stunning
  • afy9mab published 22/11/2016
    Excellent.
  • StewwyB published 06/11/2016
    great review, E
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Product Information : La Marquise Luxury Resort Complex, Rhodes

Manufacturer's product description

Product Details

City: Kallithea

Rating: 5 Stars

Type: Spa & Resort

Country: Greece

Rooms: 386

Address: Kallithea, 85100 Rhodes Greece

County: Rhodes

Continent: Europe

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Listed on Ciao since: 04/10/2016