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flottie

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Member since:25.08.2000

Reviews:3

Quote-start

Last Minute - don't go there!!

Quote-end
26.09.2003

Advantages:
um .  .  .  er .  .  .  nope, sorry, can't think of ANY

Disadvantages:
They couldnt give 2 hoots about their customers

Recommendable No:

6 Ciao members have rated this review on average: very helpful See ratings
very helpful by (82%):
  1. Newboy3
  2. StephenBargewell
  3. andymcf
and 6 other members
helpful by (18%):
  1. ChrisWar666
  2. MandyMinx

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The overall rating of a review is different from a simple average of all individual ratings.

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Seems like Last Minute are still up to their dodgy (but legal) practices.

Back in Dec 2002, just before Xmas, I ordered flowers for a friend's mother who's worsening MS meant that she didnt have very long left in this life. Flowers were one of the few things left which
she could enjoy and I chose her favourites - freesias.

I requested a delivery date, but specified that if that wasnt possible, just send them at the earliest opportunity.

They charged my card and I thought no more of it. Until I returned from Xmas at my parents to find an email saying they couldnt make the date.
So I emailed back saying 'fine, just send them when you can', and went off on a New Year trip. By the time I got back (Jan 6th ish) there was still no response, and when I checked with my friend, no flowers had been delivered.

I put it down to basic error, but figured they'd refund me soon enough. In the meantime, my friends mum sadly passed away (RIP).

In August of this year, I was checking thru old statements and realised they still hadnt refunded me. I wrote via their customer complaint form on
the site (no phone number I notice!) saying I wanted my refund and I want 8 months interest on the withheld money.

So then I get a response saying roughly - 'how shocking - we'll investigate and get back to you.'

A couple of weeks pass, and whilst clearing out an old webmail account of the usual junk (that's why I no longer use it) I find an email saying - 'Oh look, you never got your flowers, we're dealing with it.' (Er.. yeah I told you that!)

Then another - again sent to the wrong email address - saying 'We checked with the
supplier and they can't deliver them any more.' They have offered me a £5 voucher for my
inconvenience! What a joke - I'll NEVER deal with them again, but the point is - no mention of my refund! But worse - can you imagine how much pain and heartache to my friend's family they would have caused if the supplier HAD been able to deliver, after all these months - it's unforgivable! Not to mention the fact that the attempt is contrary to my expressed instructions!

I'll be contacting Watchdog and the relevant consumer/trading bodies, but here's an interesting thing...

The only phone number on the website is for Investor Relations. So its quite clear where their
priorites lie.

Apalling company - don't even think about going there!!
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Comments about this review »

Newboy3 18.04.2007 14:19

Interesting review. I’m not a big fan of last minute.com either.

StephenBargewell 02.12.2003 18:28

Having been on the receiving end of lm.com's nastiness and shocking behaviour I am sadly not surprised by this story. I agree absolutely with your advice never to use lastminute.com - if things do go wrong you will be in for one hell of a fight for recompense (note we are not talking about compensation here - just the extra money they cause you to lose). God knows how much money they have stolen in this way when people eventually just give up the fight.

Monkeymum 28.09.2003 12:52

Appalling Service!

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Product Information »

Manufacturer's product description

Lastminute.com are a number one European e-commerce lifestyle player that delight their customers with great-value ...

Product details

Type Online Ticket Booking
Domain Extension .com

Ciao

Listed on Ciao since 11/07/2000

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Review Ratings »

This review of Lastminute.com has been rated:

"very helpful" by (82%):

  1. Newboy3
  2. StephenBargewell
  3. andymcf

and 6 other members

"helpful" by (18%):

  1. ChrisWar666
  2. MandyMinx

The overall rating of a review is different from a simple average of all individual ratings.



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