Review rated by 10 Ciao members on average: helpful
This review received a counterstatement by a party concernedRead Comment
I urgently advise everyone to keep away from this rip off company - They conned me out of over £300 and tried for another £310 after that!. Their customer service is non existant - for your own safety KEEP AWAY FROM LAST.MINUTE.COM!!!!!!!!!!!! My story is too long to write on here but take my word for it - these are by far the worst company I have ever dealt with in my life - honestly. There prices are far more expensive than you can get from booking direct - they just buy flights etc from other internet companies and then sell them on for more money. If you have a problem no one listens, they honestly do not care and have no idea what customer service means. The so called manager of this company laughed at me with my complaint and when I I asked for his company address to write a complaint he answered I don't need to give you that!!? and refused to do so. I have contacted watchdog as they simply can not treat people in the way that they seem to think that they can and hope to get this company back om watchdog to highlight this company to the public once again. (I didn't realise until after I booked they have already appeared on Watchdog!).
I've used them loads but always do a price comparrison and do actually find they can be cheaper than elsewehere. I relaise you're pissed off... You need to be more constructive with your complaint here and people willoffer you higher rates and probably some advice!!
07.09.2005 23:25
I agree with below - but welcome to Ciao. Krissie xx
07.09.2005 16:10
I've used them loads but always do a price comparrison and do actually find they can be cheaper than elsewehere. I relaise you're pissed off... You need to be more constructive with your complaint here and people willoffer you higher rates and probably some advice!!
07.09.2005 16:01
I agree - they charge too much for services available elsewhere which are both cheaper and more convenient.