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Dreadful company

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1 May 13th, 2006 

14 Ciao members have rated this review on average: somewhat helpful

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lyncroft

lyncroft

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Member since:13.05.2006

Reviews:1

In the past I've used them for theatre tickets and it's been fine. This year we booked a flight to Malaga and a car hire. Just before the 90 day period started they bumped us off our flight coming back at 2.45 to one coming back at 11.55 at night. Hopeless. Couldn't get it changed, passed from pillar to post. To cap it all we have also booked a car which we intended to drop off at about 12 midday. Of course, we now needed to drop it off later at 8pmish. LastMinute.com wouldn't change it, said HolidayAutos had to do it. Contacted HolidayAutos who wouldn't do it, said LastMinute.Com had to do it. I was cut off several times, passed around. It truely is a woeful organisation.

DO NOT USE THEM - PLEASE OR HOLIDAY AUTOS.

I tried to get the name of the manager. Noone would give it to me. Refused to give me a customer services name too. I'm seething. 

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Comments about this review »

d1ceman 16.05.2006 01:47

Sorry about the relatively low rating....the expectations at Ciao are very high and I think you should look at some other reviews of a similar nature to get a feel for what is expected. If you edit then let me know in my guestbook and I will re-rate. Welcome to the Ciao. D1ce

Dan_ep 14.05.2006 14:46

Sounds like a bad experience. That said ive used lastminute countless times and had a good experience with them. But, I'd certainly expect them to help when something like that happens. I suggest you complian in writing (you tend to get a reply). Anyway, its a one off and I dont think they are usually so bad.

kazbo 14.05.2006 14:23

I don't blame you! It sounds like a horrendous experience. I would have liked to know more about your positive experiences with theatre tickets and the carrier in this instance. Isn't it their fault?

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