In the past I've used them for theatre tickets and it's been fine. This year we booked a flight to Malaga and a car hire. Just before the 90 day period started they bumped us off our flight coming back at 2.45 to one coming back at 11.55 at night. Hopeless. Couldn't get it changed, passed from pillar to post. To cap it all we have also booked a car which we intended to drop off at about 12 midday. Of course, we now needed to drop it off later at 8pmish. LastMinute.com wouldn't change it, said HolidayAutos had to do it. Contacted HolidayAutos who wouldn't do it, said LastMinute.Com had to do it. I was cut off several times, passed around. It truely is a woeful organisation.
Sorry about the relatively low rating....the expectations at Ciao are very high and I think you should look at some other reviews of a similar nature to get a feel for what is expected. If you edit then let me know in my guestbook and I will re-rate. Welcome to the Ciao. D1ce
Dan_ep 14.05.2006 14:46
Sounds like a bad experience. That said ive used lastminute countless times and had a good experience with them. But, I'd certainly expect them to help when something like that happens. I suggest you complian in writing (you tend to get a reply). Anyway, its a one off and I dont think they are usually so bad.
kazbo 14.05.2006 14:23
I don't blame you! It sounds like a horrendous experience. I would have liked to know more about your positive experiences with theatre tickets and the carrier in this instance. Isn't it their fault?
Discount Car Hire at Sky-Tours.com. Included in our rental rates: all rentals come with unlimited milage, all taxes an fees included, basic 3rd party liability insurance required by state law, CDW Collission Damage Waiver.
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: Easy to navigate, variety of services, some good deals Disadvantages: Not always the cheapest, breaks listed are not always available at the price quoted, site can be frustratingly slow
dancingfishes 29.11.2002 ·
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Ciao members have rated this review on average: very helpful
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