allyb2003 3

allyb2003

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Member since:01.01.1970

Reviews:159

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HOLE IN MY SHOE....

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08.01.2004

Advantages:
Bright airy shop, well laid out

Disadvantages:
young school leavers, no seniority

Recommendable No:

Detailed rating:

Availability

Quality

In store customer service

City / Branch addressIlford, Essex

Frequency of visitOnce or twice a year

PriceReasonable

Value for moneyGood

Layout & presentationGood

Selection & rangeGood selection

After-sales servicePoor

Staff knowledgePoor

Waiting / queuesNone

11 Ciao members have rated this review on average: helpful See ratings
very helpful by (5%):
  1. TheChocolateLady
helpful by (95%):
  1. j3ssica
  2. Katieshaz
  3. wazlee
and 18 other members

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I recently had to purchase a new pair of shoes and went along to this shop, Linzi shoes, who apparently only have branches within the Essex area.

I came across them by mistake waiting for my bus one night before Christmas they were open for late night shopping.

I went in (was the only one in there at the time). The shop is very bright which is good as you can get the details of the shoes/boots and easily see the pricing etc.

They have a very good selection of shoes and boots. I opted for a slip on pair of black low heeled shoes with a diamonte star on each of the shoes.

I asked if they did half sizes, was looked at like I was mad and subsequently told no. I then asked for my size, no smiles no "yes i'll check for you".

The "young lady" then came back with my size, I tried them on and they fitted. She came over and was very pushy towards me asking I liked them etc. and did I want them, I said yes, followed her to the till and duly paid for them. Not once did she say "please" or "thank you". The other two assistants in there were also very young, I'd say in their teens. There was no seniority within the shop.

The shop during normal hours is open from 9.30am till 5.30pm, this night was late night Xmas shopping and they were open till 7.30pm

SUMMARY

Shop is well laid out, good selection of shoes, no toilets or disabled access only via front door.

Shoe prices range from £15.00 up to £60/70 for a pair of boots in black, brown, blue etc.

Shop assistants were very vague and acted like they couldn't be bothered.

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Comments about this review »

Katieshaz 28.12.2004 13:40

To be honest, a lot of shop staff DON't care mainly due to the boring work, bad pay, no career route, rude customers, stupid customers, head office management etc etc Many shop staff only work as a stop gap before moving onto bigger and better things.

ElizaF 09.01.2004 13:38

I HATE that sort of service. Good op :) xx E.

Kukana 09.01.2004 09:23

If shop assistants are pushy or rude, I never buy anything there on principle! Sue

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Review Ratings »

This review of Linzi Shoe Shop has been rated:

"very helpful" by (5%):

  1. TheChocolateLady

"helpful" by (95%):

  1. j3ssica
  2. Katieshaz
  3. wazlee

and 18 other members

The overall rating of a review is different from a simple average of all individual ratings.



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