When my car insurance was due I used the internet to find what I thought was the best deal. LloydsTSB came up with the best quote so I duly applied online giving my bank details. Two days after the proposed start date I had still had no confirmation and the amount had not gone from my bank account and it was in fact a week later before the money was taken out and I received my certificate. Although not too happy about this I thought it wouldn't matter as I could go elsewhere next year. However I decided to change my car and rang for a cover note to be sent and althought the car has a smaller engine it is newer so i didn't query the £16 extra. I rang on a monday morning and asked for the insurance to be changed from the wednesday and was told this was fine. On the thursday I rang to ask what was happening and was told it can take up to 5 working days, if so why did they not tell me this as it meant my current car was now uninsured and I was keeping the vendor waiting. Apparently I should have been told it would take 5 days when i gave the date of change as I needed to tax the car. When the certificate finally arrived I realised the £16 was mainly a £15 fee for change of car. Obviously that was my own fault for not reading the small print but previously I have been able to change my car free and get a cover note by return post with other insurers. Looks like I will be going back to direct line next time!
How helpful would this review be to a person making a buying decision? Rating guidelines
Welcome to Ciao. nice g=first review - have a look at reading some others for ideas.
Ive recently moved to direct line and wouldnt turn back so far. problem always is the small print and ever chaning offers.
Compare Car Insurance Quotes at Quotezone? Our quote technology compares quotes from leading car insurance companies and brokers in real time, so you only have to Fill in One Form to Compare lots of reputable Insurers!
Advantages: Good value quote comparible with the cheapest elsewhere Disadvantages: Very detailed questions, some of which were irrelevant, and they didn't use the car reg number to get the detail as other direct style brokers do
Advantages: Good value quote comparible with the cheapest elsewhere Disadvantages: Very detailed questions, some of which were irrelevant, and they didn't use the car reg number to get the detail as other direct style brokers do
Oct 28th, 2005
very helpful by (9%):
helpful by (82%):
somewhat helpful by (9%):
