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Home > Finance > Banking & Personal Finance > Loan Lenders > Lloyds TSB Loans
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8 Reviews

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LLOYDS ARE CHARGING CUSTOMERS TWICE THE INTEREST ON THEIR LOANS COMPARED TO SOME OTHER LENDERS FOR EXAMPLE : SANTANDAER ARE OFFERING 8.9% WHILE LLOYDS TSB ON THE SAME LOAN AMOUNT ARE... more

User Reviews

for Lloyds TSB Loans

Rating Summary based on 8 reviews

  • 5 Stars
    		1
  • 4 Stars
    		1
  • 3 Stars
    		0
  • 2 Stars
    		1
  • 1 Star
    		5

Detailed rating

  • Competitiveness of charges/rates
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  • Online - Investment tracking
  		• 1.5
  		• 2.0
  		• 2.3
  		• 2.3
  		• 2.3
  • 43 of 43 Ciao users found the following review helpful
    Picture of SparkyDeighton

    SparkyDeighton

    4 Stars What they did to make me happy 19/04/2002
    User recommends the product

    Advantages Advantages Friendly efficient service, local call rates

    Disadvantages Disadvantages lending the premium on top of the loan and charging interest

    When I initially took out a loan with the (as was then) T.S.B. The very helpful manager informed me that sickness/unemployment insurance was obligatory. I argued this point with him and pointed out that if I were to become unfit for work that for the first six months I would receive my full salary and therefore they would expect me to continue paying the agreed monthly amount. I went on, as I can, to explain that this would be reduced to half my salary and that the lender would still expect payment. If, God forbid, I were to die then my next of kin would receive 2 years salary and the debt ... more
  • 12 of 12 Ciao users found the following review helpful
    Picture of dono_jnr

    dono_jnr

    1 Star A guaranteed loan you cant actually have 13/10/2003
    User doesn't recommend the product

    Advantages Advantages Sometimes Helpful

    Disadvantages Disadvantages They offer services you cant actually have.

    Recently I was offered a loan by Black Horse Finance (an affiliate of Lloyds TSB) The information that was sent to me stated that being a valued existing loan customer that they would guarantee I could have a loan of £3,000 and at the time being in debt I thought what a good way to reduce how much I have to pay as the amount offered would have covered my debts and allowed me a little extra. So I telephone my local office of Black Horse Finance and confirmed that as a valued existing customer the loan was actually guaranteed as it stated. I was informed that yes I would definately receive the ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of Charliebuoy

    Charliebuoy

    5 Stars DFS interest free Loan via Black Horse Ltd 15/09/2003
    User recommends the product

    Advantages Advantages Why pay interest when you don't have to

    Disadvantages Disadvantages Junk mail will follow

    Some Years ago we decided we needed a new sofa, 2 to be precise. We shopped around & the best one we found was at Jessops (known as John Lewis). Unfortunately at the time our cash was tight & we could not afford £1000 up front. We happened upon DFS, you know the store on TV that always has a sale that must end on Sunday. Well they had some sofas that were returned unwanted by a previous customer & were on sale for £1000. We enquired about how to pay - there were 2 options. Pay cash now, or buy now pay later over 3 years Interest Free!!!. We elected to defer starting payments for 6 months, but ... more
  • 10 of 10 Ciao users found the following review helpful
    Picture of Chinner

    Chinner

    2 Stars Lloyds Bank - customer service and loans 29/01/2003
    User doesn't recommend the product

    Advantages Advantages Lloyds TSB generally give immediate decisions on requests for credit. Their customer service in-store can be variable, although their city centre stores tend to be more efficient, with less queuing than in those of other branches.

    Disadvantages Disadvantages They can be irresponsible when giving credit, and quick to chase it up when payments are missed. They lack flexibility in their decisions, and their correspondence can come across as aggressive. Their call centre staff can be less helpful than branch staf

    Aware that an unexpected cheque would be debited from my account, I phoned Lloyds to extend my overdraft by the £10 needed to cover it. This was authorised and I was assured that the extension to my overdraft would be immediately effective. Over a week later I recived a letter stating I had been charged an overdraft excess fee of £20; the overdraft extension had not been actioned despite the bank's assurances. I immediately phoned the bank, providing them information only the account holder could know. They gave me a stub number of a cheque used five weeks previously and asked me what it was ... more
  • 2 of 3 Ciao users found the following review helpful
    Picture of snapdogs

    Level 2 snapdogs

    Member since 14/10/2006

    Reviews written: 18

    1 Star More then willing to add to your financial burden 03/05/2009
    User doesn't recommend the product

    Advantages Advantages Fine if you keep paying at their rates

    Disadvantages Disadvantages Not helpful at all, and more than willing to add to your financial burden!

    My husband and I took out a personal loan with the Black Horse two years ago, for ten thousand pounds for our caravan, we have paid without fail every month £118.00 This year in December my husband lost his job, we started getting into financial difficulty and I phoned to speak to them about our situation, as we were building our own house at the time, we had quite a lot of money in our account… but we were living in our caravan but we knew that with no income and loads of money going out to pay bills this money would not last long and the budget to pay for the work we were having done was ... more