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Home > Finance > Banking & Personal Finance > Banks > Lloyds TSB
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225 Reviews

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After banking with LloydsTSB for 25 years, I have now experienced the most extraordinary failure to provide any personal service whatsoever. If you can physically get to your branch, then maybe... more

User Reviews

for Lloyds TSB

Rating Summary based on 225 reviews

  • 5 Stars
    		25
  • 4 Stars
    		30
  • 3 Stars
    		38
  • 2 Stars
    		49
  • 1 Star
    		83

Detailed rating

  • Competitiveness of charges/rates
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  • Online - Investment tracking
  		• 2.3
  		• 2.5
  		• 2.9
  		• 2.6
  		• 1.6
  • 114 of 114 Ciao users found the following review helpful
    Picture of anonymili

    Level 8 anonymili

    Member since 10/10/2002

    Reviews written: 483

    3 Stars The Bank That Used To Like to Say "Yes" 13/10/2005
    User recommends the product

    Advantages Advantages They're nice to you when you have money

    Disadvantages Disadvantages Not so nice when you don't have money

    Ok so I couldn't think of a catchier title! TSB's catchphrase used to be "the bank that likes to say Yes" - which is where my uninspired title was born! Interested? Then read on… WHO? TSB merged with Lloyds back in 1995 to form Lloyds TSB Group plc, I can't believe it's already been 13 years (I still referred to it as TSB by accident until 2 or 3 years ago). But it wasn't until mid 1999 that TSB and Lloyds Bank branches in England and Wales were actually re-branded as Lloyds TSB. WHY ME? I've been a current account holder with Lloyds TSB since 1986, except then it was just TSB or Trustee ... more
  • 74 of 74 Ciao users found the following review helpful
    Picture of Kingseany

    Level 5 Kingseany

    Member since 04/03/2003

    Reviews written: 99

    2 Stars They wouldn't take my money - so I took theirs! 27/06/2004
    User doesn't recommend the product

    Advantages Advantages Entertainment value nothing else

    Disadvantages Disadvantages Untrained staff, unhelpful, inpolite, bad communication, lots of other nasty things I could say

    I've had bank accounts since before I can remember. As a youngster, I was always a keen saver, and thought banks were marvelous. They always seemed to pay me money - for nothing. They were always offering free gifts, sent nice birthday cards and magazines, all very positive. Then something happened. I grew up, and became an adult bank customer. The birthday cards stopped. The money they paid me seemed less, magazines simply became junk mail and free gifts weren't quite so tempting. What they did offer came with catches, fees and some ulterior motive. Still, it's hard to get by without them in ... more
  • 83 of 83 Ciao users found the following review helpful
    Picture of helencbradshaw

    Level 8 helencbradshaw

    Member since 29/07/2001

    Reviews written: 310

    4 Stars Banking made Simple 17/02/2007
    User recommends the product

    Advantages Advantages Moving with the times, flexible Current Account Offerings, good branch network

    Disadvantages Disadvantages Still very much a reactive service, not a proactive banking provider..

    I am not sure what the statistics are for switching banks, but I guess most people do not do it very often, primarily because of the perceived hassle involved, particularly with maintaining direct debits. I however, have never switched from Lloyds Bank (now LloydsTSB) for my current account for over 20 years. My main reason for this is that they have been incredibly easy to do business with. I first opened a Student Account back in 1986, the exact reason for choosing them long erased from my memory, and indeed my parents and family have never banked with Lloyds - but I probably chose them ... more
  • 35 of 35 Ciao users found the following review helpful
    Picture of claireben

    claireben

    1 Star Shockingly bad service 06/02/2004
    User doesn't recommend the product

    Advantages Advantages None whatsoever

    Disadvantages Disadvantages To many to list here

    Without a doubt obtaining a loan through Lloyds TSB is the worst thing I have ever done in my life. At the time of getting the loan I was a very naive 21 year old and going through a few temporary money troubles that looking back weren’t so bad. The thing that makes me more angry is that I feel I was more or less pushed into taking out the loan. I originally rang my bank to increase my overdraft limit by £200, well it was January and everyone knows how long a month it can be! The clerk on the phone was very helpful as I explained my situation, he said I had a good rating with the bank but ... more
  • 23 of 23 Ciao users found the following review helpful
    Picture of Pisces1977

    Pisces1977

    1 Star I don't have a DREAM, but I do have a RANT. 23/12/2004
    User doesn't recommend the product

    Advantages Advantages Banking service, personal loans, student loans, mortgages, car insurance, house insurance and other additional services that are available, including TORTURE.

    Disadvantages Disadvantages All the services mentioned above, are completely useless on the long run. Bad customer service, hopeless cashiers and accounts service, untrained and misguided staff.

    First off, I'll tell you the PROS and CONS of this local Lloyds TSB Bank; then you can read the rest of my little story. -------------------- Pros -------------------- 1. Excellent, spacious atmosphere, clean office and cubicles with blinds on every window. 2. Unscratched, modern-style writing desks with office-like pens tied-up with silver-bead chain. 3. Security cameras to keep your butt safe from harm, or provide evidence when necessary. 4. Well-dressed staff surrounding their workplace with their high-heels, chin-up and nametags. 5. Staff are always there to lend a helping hand, especially ... more

Questions

for Lloyds TSB
  • emma608 1/1/2010 12:28:57

    when you get a credit card do you need your date of birth ?

    i need to know this because i am going to be getting one soon and i need to know what to take with me ?

    Question status

     Open