Lloyds TSB > Reviews > Mr Robert Nisbet

Author's product rating:   

Staff courtesy	Poor
Promptness of service	Poor
Efficiency of service	Poor
Competitiveness of charges/rates	Very Poor

Advantages:	During a one hour interview was offerred and given on glass of water
Disadvantages:	Overbearing interviewing officer with very limited product knowledge

Recommend to potential buyers:

no

Full review

Progressed to extend my banking arrangements with Lloyds tsb Scotland via the internet which resulted on paperwork at a local , which in my experience proved to be disastrous, whilst endeavouring to cope with the wishes of the banks H.O. I found the member of staff I dealt with inexperienced on company matters and of dubious stature, i.e maintained themself to be branch manager but conveniently signed paperwork presented as a customer advisor, I do and would add further left the office a good hour after feeling much used and abused.

I did take matters arising to the TSB help line and whilst on line was passed to four different people eventually speaking with a bank manager south of the border who new nothing of myself and on realising my accounts had nothing to do with his branch dispensed with my enquiry with assurances which came to nothing, noting it did take a further three telephone calls next day to have my concerns addressed and two further calls later on that day ,yes six hours later to have a suggested comprmise forwarded.

I went on and in writing to make formal complaint which I forwarded through the local TSB branch from where it was forwarded to a HQ in Central Scotland and after a period of time did receive a reply from the local TSB offices and from a branch manager

It is sad to note there was no apology for the poor service or indeed for the inconvenience or indeed recompense for the telephone calls made to endeavour to resolve matters arising.

The only thing that was agreed was monies held in a term deposit account would be paid as requested to a current account, the reason for the same was primarily to allow for the purchase of access equipment, i.e., seating ,chairlift, bedding in the light of a dillibating incapacity

Frankly the experience has left me feeling used and abused