Lloyds TSB are becoming increasingly irritating with their in-branch pushy sales tactics. What used to be a five minute visit to the bank has now become 40 minutes as they try and sell you a mortgage, credit card, loan, insurance or an up grade to your account. If I do need to go into a Lloyds TSB branch, I mentally prepare myself before entering so that I am ready to speak assertively when the cashier asks ''There is something flashing up on your account. Do you have a few moments to speak to someone about this? It could be important.'' Don't be fooled. This means they want to take you into a room to try and sell you products and you will feel very awkward about coming out of the room, 40 minutes later, without agreeing to insurance/ credit card/ mortgage. I was also getting a phone call every day at home until I asked to come off their marketing list . I find the sales tactics that they use most unprofessional and they have resulted in me losing trust in the bank. I have now set up online banking so that I can avoid going into a branch. Be warned!
How helpful would this review be to a person making a buying decision? Rating guidelines
Oct 29th, 2008
helpful by (80%):
somewhat helpful by (20%):
