Lookfantastic.com

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Lookfantastic.com

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Review of "Lookfantastic.com"

published 15/03/2010 | JennyferJay
Member since : 15/03/2010
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro None!
Cons They send you the wrong products and are impossible to get in contact with.
somewhat helpful

"Terrible customer service!!"

I ordered some products from this website, in time for mothers day. One of the products was a Fudge Miracle Ends treatment, but instead of that they send me Fudge Extreme Hold Hairspray.

I immediately emailed to try and get the products switched, but received no reply. With Mothers Day looming, I emailed again, but still... nothing.

I then had to hunt down their telephone number (as it isn't present on the order sheet) and give them a ring, but the call wouldn't connect and I just got a bleeping sound. I tried this again on multiple occasions and still, the same thing.

So I emailed for a third time, threatening to take them to trading standards, and I'll have to see if they bother replying to that. Mothers Day has now been and gone... and I'm stuck with a product that I didn't even order.

I can only assume they've gone into liquidation or something, the way they're behaving... I'm not a happy bunny.


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This review was read 1555 times and was rated at
60% :
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Comments on this review

  • TheHairyGodmother published 09/11/2010
    as below
  • CPTDANIELS published 15/03/2010
    As below
  • dynamicnurse published 15/03/2010
    Apart from not being able to get through to this company (so I can only assume that their c ustomer service skills are somewhat on the poor side), you tell us nothing really about the website/ company. What do they do/ sell? How easy is the site to get around? How does it compare to other similar sites if there are any? Why did you use them in the first place?
  • Did you find this review interesting? Do you have any questions? Sign into your Ciao account to leave the author a comment. Log in

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Product Information : Lookfantastic.com

Manufacturer's product description

Health & Beauty

Product Details

Type: Health & Beauty

Domain Extension: .com

Ciao

Listed on Ciao since: 12/09/2000

Lookfantastic.com - Review - Terrible customer service!!

JennyferJ... 1

JennyferJay

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About me:

Member since:15.03.2010

Reviews:1

Quote-start

Terrible customer service!!

Quote-end
15.03.2010

Advantages:
None !

Disadvantages:
They send you the wrong products and are impossible to get in contact with .

Recommendable No:

5 Ciao members have rated this review on average: somewhat helpful See ratings
helpful by (20%):
  1. MrLoughran
somewhat helpful by (20%):
  1. kevin121
not helpful by (60%):
  1. TheHairyGodmother
  2. CPTDANIELS
  3. dynamicnurse

View all ratings

The overall rating of a review is different from a simple average of all individual ratings.

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I ordered some products from this website, in time for mothers day. One of the products was a Fudge Miracle Ends treatment, but instead of that they send me Fudge Extreme Hold Hairspray.

I immediately emailed to try and get the products switched, but received no reply. With Mothers Day looming, I emailed again, but still... nothing.

I then had to hunt down their telephone number (as it isn't present on the order sheet) and give them a ring, but the call wouldn't connect and I just got a bleeping sound. I tried this again on multiple occasions and still, the same thing.

So I emailed for a third time, threatening to take them to trading standards, and I'll have to see if they bother replying to that. Mothers Day has now been and gone... and I'm stuck with a product that I didn't even order.

I can only assume they've gone into liquidation or something, the way they're behaving... I'm not a happy bunny.


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Comments about this review »

TheHairyGodmother 09.11.2010 14:16

as below

CPTDANIELS 15.03.2010 18:44

As below

dynamicnurse 15.03.2010 16:50

Apart from not being able to get through to this company (so I can only assume that their c ustomer service skills are somewhat on the poor side), you tell us nothing really about the website/ company. What do they do/ sell? How easy is the site to get around? How does it compare to other similar sites if there are any? Why did you use them in the first place?

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Product Information

Product details

Type Health & Beauty
Domain Extension .com

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Review Ratings

This review of Lookfantastic.com has been rated:

"helpful" by (20%):

  1. MrLoughran

"somewhat helpful" by (20%):

  1. kevin121

"not helpful" by (60%):

  1. TheHairyGodmother
  2. CPTDANIELS
  3. dynamicnurse

The overall rating of a review is different from a simple average of all individual ratings.



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