Lookfantastic.com

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Lookfantastic.com

Health & Beauty

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56% positive

69 reviews from the community

Review of "Lookfantastic.com"

published 12/01/2012 | Lulubell123
Member since : 12/01/2012
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro none
Cons unhelpful, huge let down, dont care for the customer
somewhat helpful
Layout & Design
Navigation
Site content & information
Range of services/products
Prices

"Terrible company, no customer service skills"

I ordered a shampoo & conditioner, had a confirmation email of my order.
6 days later nothing, so I emailed them asking where my order is. I then get an automated email a couple of hours later cancelling my order as the shampoo I ordered as it's not in stock! I send another email to customer service stating my upset at this, as they really could have told me sooner about the item not being in stock. I got a one liner back, saying 'sorry you feel this way' and to email them if I need any 'more' help! They obviously do not care about giving a good service or if they lose a customer. If all had have gone well, they would have had me as a continous customer as the prices were quite good. But I wouldnt risk it again. The prices are actually too good to be true, as they cant follow through with the order!
Very disappointing.

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somewhat helpful

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  • ithoughtyoudneverask published 12/01/2012
    Welcome to ciao!
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Product Information : Lookfantastic.com

Manufacturer's product description

Health & Beauty

Product Details

Type: Health & Beauty

Domain Extension: .com

Ciao

Listed on Ciao since: 12/09/2000

Lookfantastic.com - Review - Terrible company, no customer service skills

Lulubell1... 1

Lulubell123

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Member since:12.01.2012

Reviews:1

Quote-start

Terrible company, no customer service skills

Quote-end
12.01.2012

Advantages:
none

Disadvantages:
unhelpful, huge let down, dont care for the customer

3 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. kevin121
  2. pumfster
  3. ithoughtyoudneverask

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I ordered a shampoo & conditioner, had a confirmation email of my order.
6 days later nothing, so I emailed them asking where my order is. I then get an automated email a couple of hours later cancelling my order as the shampoo I ordered as it's not in stock! I send another email to customer service stating my upset at this, as they really could have told me sooner about the item not being in stock. I got a one liner back, saying 'sorry you feel this way' and to email them if I need any 'more' help! They obviously do not care about giving a good service or if they lose a customer. If all had have gone well, they would have had me as a continous customer as the prices were quite good. But I wouldnt risk it again. The prices are actually too good to be true, as they cant follow through with the order!
Very disappointing.

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ithoughtyoudneverask 12.01.2012 15:46

Welcome to ciao!

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Product Information

Product details

Type Health & Beauty
Domain Extension .com

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Review Ratings

This review of Lookfantastic.com has been rated:

"somewhat helpful" by (100%):

  1. kevin121
  2. pumfster
  3. ithoughtyoudneverask

The overall rating of a review is different from a simple average of all individual ratings.



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