Advantages good range of films/tv/dvds
Disadvantages not great service after the 'honeymoon' period, terrible customer service and rude staff
I have been using LoveFilm for about a year after I was offered a two week free trial via the Boots.com website. I thought this would be particularly suitable for me as where I live there is only one DVD rental shop which closes about 6pm and is hard for me to get to. I loved the idea of having the DVDs posted to me and being able to select them in my own time which was something that really appealed to me. I went to the website as directed and signed up for the free trial. When registering I had to provide all my contact details including name, address, email address, telephone number etc which I expected to do- but what I wasn't expecting was to then have to provide my debit card details in order to access the free trial. I did so, as this was something that I needed to do in order to access the trial, and the website stated that the card would not be debited until the two week period was over- it also stated that it was easy to cancel at any point during this time. I guess that the reason for them asking for your card details is for security purposes (i.e. if you don't return the discs etc).A drawback for me, was that they first of all ask you to compile a list of 10 DVDs which you would like to watch. I would have preferred to add just a few and then go back- but I found that I got absolutely loads of emails from LoveFilm informing me that I didn't have enough unique titles in my selection. You rank the titles according to quickly you would like to see them, as High, Medium or Low. I found this useful as you wouldn't just be sent any DVD on your list- it was one of the ones which you were most looking forward to. I found the process of adding the DVDs to the selection list fairly simple- you just click on add and rate as high, medium or low priority. There are a good selection of titles the site states that they are Europe's Number 1 DVD rental service (more on that, later!). You can browse for films according to genre or through the different charts which are available as links on the left hand side of the page. Another great bonus of this site is that you can also download and buy films legally as in addition to the renting service that they supply (although I have never personally used any of the LoveFilm services other than the DVD rental). They also have a range of other types of DVDs, not just films, including documentaries, exercise and fitness and TV series.
The next day I received an email stating that the first DVD had been sent to me- and the disc actually arrived the next day. I found this to be very quick and I was pleased with the turnaround time. Another added bonus is that the DVD arrived with the rest of usual post in a small square envelope clearly recognisable as being from LoveFilm. This envelope is also used for you to return your watched DVDs to the company. You simply tear of the part with your details and seal the DVD into the envelope which is pre-printed with the correct details for LoveFilm and is also pre-payed. You can actually keep the DVDs for as long as you like- which is great as I am terrible at remembering things like this!
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