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Lovefilm took money from my account unauthorized. They have been "investigating" the unauthorized transaction for a week now and this is the final letter that they send to my fiance (along with so many others, I cannot paste them):
Thank you for your email, and apologies for any confusion caused.
I have chased this up for you, and it would appear that your query is still being investigated. While the payment trace will allow us to find the account responsible for the unauthorised payment, it's unlikely that the account will be in your name. As such, the Data Protection Laws in place mean that we can place the account on hold to prevent further payments, but we will not be able to take any other actions, such as refunding the payment.
Please contact the fraud department of your bank as soon as possible to request a refund of the payment. As the merchant party, we cannot investigate instances of fraud, which is why your bank will have their own internal process to follow with regards to reclaiming any lost funds.
It may also be beneficial to report the theft to the police as your bank may need a crime reference number for their investigations.
I hope that this is helpful and if we can be of any further assistance please do not hesitate to contact us.
Please let us know if this answered your question. If yes, click here: https://www.lovefilm.com/help/feedback.html?r=p&e=R476fbb9970111a4e8d46ee0fd62038b7
If no, click here: https://www.lovefilm.com/help/feedback.html?r=n&e=R476fbb9970111a4e8d46ee0fd62038b7
Customer Services LOVEFiLM.com Let's watch another one www.LOVEFiLM.com