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MBNA charity card not worth the hassle

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2 Dec 24th, 2000 

15 Ciao members have rated this review on average: helpful

Advantages:
charity donations, no annual fee

Disadvantages:
terrible service, hard - sell of cover, don't let you leave easily

Recommendable No:

Detailed rating:

Competitiveness of APR

Product package

Quality of Customer Service

Reward Scheme

Additional Charges

Security and Privacy

Ease of Application

rachelcoleman

rachelcoleman

About me:

Member since:04.10.2000

Reviews:5

Members who trust:2

I obtained an MBNA "New Hall" card in August 1999, because it would mean my college got a small percentage of everything I spent on it. When they were running the credit check on me they claimed they couldn't find me on the electoral register - in fact they couldn't find my college, even though there are 400+ students put on the electoral roll there each year. They also did a very hard-sell on the payment protection which I gave into. After a few months I realised I didn't really need it, and cancelled it. They didn't make that easy, I had to be put through to a different department who quizzed me about giving it up and tried more hard-sell.

The initial credit limit they gave me was very stingy - £500. My montly spend was rarely that much but sometimes I would need to buy a lot of things between getting the bill and the payment deadline. I would go over the limit by say, £100 because of this timing problem. The card wouldn't be stopped, but I would get an automated snotty letter telling me to pay the amount immediately, which would arrive about the time I was about to pay off the previous month in full anyway (I always paid off in full).

This happened two or three times during the time I had the card. The last time it happened I got fed up and decided to cancel the card. As with the payment protection, they tried a bit of hard-sell to keep me, but I'd had enough. I'm sorry my college won't be getting the benefit, but I'd rather just give them some money than put up with MBNA. 

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Comments about this review »

sue.51 10.08.2002 14:40

Would need more info on APR, interest free periods etc for a higher rating. Surprised they tried to sell you the payment protection though, as usually it is only people who are working full-time that are eligible. I am assuming you were a student at the time and therefore this would not apply. Sue

mascarasnake 29.12.2000 21:20

I agree MBNA are pushy and I got a lot of requests to take out loans, which were dearer than the credit card interest rate that I had negotiated (down to 7.9 percent!). At present I use People's Bank card at 2.9 percent transfer rate. When that is finished in April I may go for Halifax or any of the others that are around at the time.

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