The MBNA co-branded card looked a good option when compared to other cards available at the time I was applying. However I now wish I had choosen the competition.
Since having the MBNA card I have had nothing but irritation from the bank. On such time was when on holiday in the Carribean. I needed to use the card as I had lost some money but the limit had been reached. So I called the bank several times to ask them to increase the limit on my account. Each time I called they said that a desicion could not be made for several hours. Eventually they declined my request to increase the limit. This all sounds fairly reasonable, despite all off my past payments had been made on time. However the real sting came when I arrived back in the UK to find after about a week a letter from MBNA offering me an increase in my credit limit by £1000! Thanks.
Despite this I continued to use the card, however on now numerous occasions I have had to argue with MBNA staff to get problems on my card resolved, especially the £15 charge for a late payment, when the balance on the card was £1.58.
So overall the advise I would give to all who are considering applying for an MBNA card is stay away, you have been warned.
How helpful would this review be to a person making a buying decision? Rating guidelines
Would need to know more info for a higher rating.
Sue
Wolf 18.04.2001 17:12
A spot on opinion, my experiences with these idiots was very simular.
Barclaycard offer a far better service and are much more customer focused.
CareBear 07.03.2001 20:13
I'm suprised. I have had an MBNA card for over 4 years and have never had any problems. My card was the subject of fraud in the US and it was sorted. A payment was made late and the charge was refunded... I have found them very good... Good op though!
Mar 7th, 2001
very helpful by (25%):
helpful by (67%):
somewhat helpful by (8%):
