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Interest rates

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2 Jul 5th, 2001 

14 Ciao members have rated this review on average: helpful

Advantages:
None

Disadvantages:
Watch out for the interest rates

Recommendable No:

Detailed rating:

Competitiveness of APR

Product package

Quality of Customer Service

Reward Scheme

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MikeyUK

MikeyUK

About me:

Member since:01.07.2001

Reviews:16

I've had my MBNA card now for some 4 years, always been a good boy, paid on time, never exceeded my limit and more often than not, settled my account in full each month.

Looking around at the cheapest way of borrowing, I decided to use my card to make a quite expensive purchase - after all, I would have the flexibility of making lump sum payments, as well as the minimum payment - and as I said, the rate was favourable compared to other loan packages I had considered. Now you can call it coincidence if you like - I tend to think otherwise, but shortly after making the purchase, I received a letter from the company outlining increased interest charges on my account. Just to rub salt into the wounds, I picked up on a newspaper advert for the same company offering absurdly low rates on cards for customers. Needless to say, in the (very) small print they wrote in the clause advising that this rate would not apply to exisiting cardholders who might wish to transfer their balances

What price customer loyalty?

I did however, manage to negotiate a reduced rate over a six month period, after which time the rate would revert back to the original. If there is a moral to this story - then I haven't worked one out yet. I will no doubt threaten to take my business elsewhere after the 6 months, but the wholw business has left a sour taste in my mouth 

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Comments about this review »

belinda9 21.07.2001 23:44

Are you writing any more ops Mike?

Pumpkin 07.07.2001 15:00

Good opininon - pleased to see you've slowed down too! Thanks for your comment on my Friends Reunited opinion, would you mind visiting again and rating it accordingly? Thanks, Hannah :o)

belinda9 05.07.2001 22:14

Iam a very naughty girl then, I always intend on paying my card account off, but somehow I end up using it that often, I can't afford to pay it off now. It's like robbing Peter to pay Paul.

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