MESH Matrix² Eclipse

Advantages: 0
Disadvantages: nightmare

...I ordered this computer 7 mouth ago that was faulty on arrival.more than 30 calls to mesh tech and customer service and 3 engineers one of which un built the system then realized he didn't have the correct parts so he rebuilt the system without reconnecting the power suply.then more than 20 calls to mesh and emails to customer services before mesh agreed to replace the computer so at this point I have had a unusable computer for 5 mouth and 4 full days of work almost 2 weeks later I was told by mesh my computer will arrive on Friday it didn't arrive 3 more calls to mesh and I was told it will definitely arrive on Saturday it didn't arrive. two more days of work for nothing I called back on Monday to be told that the computer may have gone to the wrong address and that it was on its way back to mesh 3 weeks on it was delivered... Read review

Ciao members have rated this review on average helpful

Advantages: none
Disadvantages: many

...Never mind what computer you plan to buy, my purchase with Mesh was an absolute disaster. The machine arrived not setup and with parts missing. They dont respond to anything written, be it email or faxes so you have to wait on their chargeable line to speak to anyone. 3 goes and they never got it right at all, so sought a refund but only after threat of legal action as they wouldnt have had a leg to stand on. Im sure they must get some right but I saw no evidence of that with our machine so buyer beware and as much as I would like to say something nice about them, I cant think of anything to recommend them and from reports Ive seen Im not the only one... Read review

Ciao members have rated this review on average somewhat helpful

Advantages: none
Disadvantages: plenty

...Purchased a computer (without monitor) from MESH in July 2003. Sales and after-sales have been atrocious. [1] Ordered the PC in mid-July. After nearly two weeks, telephone MESH (London) to confirm when would be delivered. Was informed it would be dispatched from MESH on Monday 28th July for delivery on the 29th July. Courier failed to show up on 29th after arranging to stay in all day. Excuse given by MESH was “logistics problem” and computer would now be delivered on 30th July. Told MESH sales rep would have to be before 9-30am next day. He promised he would try for 10-30am latest. Replied that courier only had to travel 3-4 miles and an 8-00am start meant they should be able to deliver before 9-30am. MESH sales rep promised to call back to confirm time of delivery. Only call received was from an unrecognised London number... Read review

Ciao members have rated this review on average helpful