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Advantages: trouble free investments Disadvantages: not managed by company
Introduction:
I have been a customer of Windsor Life for about 15 years so I thought it might be useful for me to share my experiences with you. I took out a private pension and a long term Additional Wealth Plan with them shortly after buying my home.
A little background on Windsor Life:
Windsor LifeAssurance was purchased in 2004 by Swiss Re Group, which has been a well known insurer to other insurance companies since 1860. Its headquarters in the UK are in Telford and has managed more than 75 million in funds under management. It specialises in investments be they lump sum, regular savings, life insurance or pensions. When I took out my policies it was with General Portfolio, however they then changed name to GAN and then were taken over or sold to Windsor Life.
My good experiences with the company:
I have been ...
Advantages: None Disadvantages: Too many to list. They steal your money. Non-existent complaints procedure.
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Windsor Life consequently treats its customers like dirt.
Search the internet for 'Windsor Life complaints' and 'Windsor Life reported to the FSA' to see the scores of results from dissatisfied customers.
Windsor Life takes no notice of the Financial Services Authority. It does what it pleases.
If you want to complain, try ringing the only number they give you - a premium rate phone line that will cost you the earth.
Something needs to be done about this company fast. The FSA doesn't have the teeth so it's up to the media to show them up for what they are. ...
Advantages: none Disadvantages: origionally missold by Gan and after readjusting policy messed up by W/L when in their management
I have been a customer with Windsor Life (formerly GAN & General Portfolio) for over 20 Years.
Overall I have had very bad experience with this company.
Over the years I have noticed many errors on my yearly statements of varies policies I have with W/L. In order to sort them out I was kept hanging on the other end of expensive phone calls achieving nothing. When I wrote to W/L there was often no reply or like in many cases it took 6 weeks. Then the problem was not addressed and I would receive a wad of projections to encourage me to invest in more poor products.
In my experience W/L is not clear in presenting facts to the customer and repeat substantial errors (date of birth, maturity dates) over and over. That continues after repeated notification from myself.
The complaints by W/L are handled exactly as described in ...
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