Until the point came to fit the kitchen, I genuinely thought I'd be writing a rave review of Magnet. The kitchens themselves are great quality for the price, the deals they offer very competitive and the design service excellent. But then, oh dear, I made the mistake of thinking that Magnet would be good at fitting kitchens. To close the deal on the sale, the promised that the fit would take 4-5 days and that they would work over weekends. 5 weeks later, the kitchen is still not finished. It was completely out of action for a whole week and barely servicable for another two. The attitude of the staff in the showroom was totally unhelpful. They never returned my calls and did nothing to help sort out the issues (which included cabinets not fitting because they had not measured up accurately, cabinets being shoddily fitted, applicances not being ordered). The biggest problem is that they make you pay upfront so that you really feel that you have no way out of the situation. In the end, the only person who seemed to be able to get things moving at all was a lady called Janine in their customer care centre (01535 661133). With any luck, her intervention will mean that the kitchen can be finished by Christmas though I'm not holding my breath.
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I too have had a magnet kitchen and l am pleased with it.Just a tip, they asked me also for all the money upfront but l refused and only paid a deposit and they agreed which is better as they want to do a good job otherwise they may not get paid!
Wing 06.12.2000 16:44
I think that sort of attitude is absolutely disgraceful and that you should ask for either a refund or some amount of money back. There is no way that sort of thing should be tolerated. If they give you an estimate they should try to keep to it, if not, then give you a good reason why it hasnt been done and effort should be made on their part to placate you. Really sorry that all this has happened to you!
Advantages: Quick turnaround of appointments, knowlegeable salesman, great service, value for money Disadvantages: would prefer 3d views/plans during first consultation
MelinaC 22.04.2009 (22.04.2009)
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Dec 6th, 2000
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