Marks & Spencer (Department Stores)
83 reviews from the community
Review of "Marks & Spencer (Department Stores)"
I recently bought a wool suit from Marks for my husband.The suit was worn every week for six months until a large hole appeared on the seat ..I took the suit back and expressed my dissatisfaction .The member of staff called another member of staff and this process continued until a manager arrived 10-15 minutes later.I was advised that if I had the suit cleaned then they would try and repair the large hole across the seat.I was however advised that the repair would only last for a few wears!!!!!I was later infomed that wool suites are not for normal wear as the seat will wear very quickly..Whats the point in the suit ..????
I called head office and was promised that if I returned the suit then I would receive in vouchers the cost ..I returned to another store as arranged by head office to be informed that no arrangements had been made and that the suit would have to be sent away to a lab to be tested to confirm that it wasn't from normal wear and tear !!!!.While I was still in the store I asked to speak to head office.I escalated the call to a man that rude and hostile.He informed me that he was head of customer service and that the suit would have to be sent away .I was livid .
A few days later I called head office as I had not been called as promised and asked to speak with a manager.....This lady was fantastic..the previous man was not head of customer service he was a senior Customer Service rep!!She was so apologetic and couldn't stress enough that she didn't want to loose me as a customer.
My vouchers arrived in the post a week later with an additional £25.00 as an apology!!!!!!
Product Information : Marks & Spencer (Department Stores)
Manufacturer's product description
Listed on Ciao since: 14/09/2000