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Potentially great products but the quality let it down


Range of products

quality of products on delivery

Recommendable No:

Detailed rating:


Value for money

Layout & presentation

Selection & range


Waiting / queues

City / Branch address

Frequency of visitSeveral times a month

AvailabilityI usually find what I am looking for

In store customer serviceGood

After-sales serviceSatisfactory

Staff knowledgeAdequate

Freshness of goodsVery poor

2 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. TheHairyGodmother
  2. cha97michelle

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M&S is normally very high quality in my opinion but they let themselves down recently after I ordered a plant from their website as a thank you gift for my parents. The plant was unusual and I couldn't find it on other sites so for that M&S got brownie points. I also thought that M&S are generally great for quality and presentation which is another reason for choosing a nice thank you gift from there.

Unfortunately when the plant was delivered all the flowers had dried up and most had fallen off so it didn't have the big impact I was hoping when my parent's opened it up.

I can only hope that the flowers will bloom again shortly so my parent's can enjoy the plant as I'd intended them to!

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Comments about this review »

thedevilinme 17.05.2011 17:46

too middle-class for me

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This review of Marks and Spencer has been rated:

"somewhat helpful" by (100%):

  1. TheHairyGodmother
  2. cha97michelle

The overall rating of a review is different from a simple average of all individual ratings.

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