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Ruined our wedding 0 of 16 Ciao Users found the following review helpful
Rating from jdavies62 1 Star ()

Advantages none

Disadvantages ruined wedding

Yes, this is based on 1 experience as you only ever buy a wedding cake once.

We ordered our wedding cake from Marks and Spencers as they had a great choice, were priced fairly and could be relied upon, right?

We duly ordered our cake, got an email confirmation and a phone call to pick it up the day before the wedding as it had been delivered.

When my wife went down to collect it, they couldnt find the cake despite stating that the paperwork said it had been delivered.

Given the size of Marks and Spencers, it should have been a straightforward process to get another cake, even if it wasnt exact, remade or taken from another store and shipped overnight ready for the wedding the next day.

All we got was a refund, no attempt to fix the situation or to offer a substitute wedding cake - which on reflection we could have managed to produce had we known that M&S were definitely never going to deliver.


They are heaviliy promoting their wedding services, but if this is anything to go by, stay well clear, they clearly have no back up plan when things go wrong.

This spoilt our day, and made a mockery of what is supposed to be a reliable company. What gets me is the fact that when I tried to post my comments on M&S own website they refused to put it us as it did'nt meet their guidelines, i.e. it was'nt positive. Shocking.

I thought reviews were meant to be based on real life experiences, positive and negative.

You only buy a wedding cake once, companies providing this service should have strict guidelines and processes when things go wrong, as they did in this instance, and not leave a bride without her centrepiece cake on her big day.
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Marks and Spencer
Marks and Spencer

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jdavies62

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  • Alyson29 09/07/2011 15:16
    Rated this review as
    		Somewhat Helpful
  • Thehonesttruth 27/06/2011 11:01
    Rated this review as
    		Somewhat Helpful
  • TheHairyGodmother 27/06/2011 10:15
    Rated this review as
    		Somewhat Helpful
  • jdavies62 26/06/2011 22:38

    Hi Bryspy, that is my only exposure to M&S. The focus is on the wedding cake which never materialised which should act as an honest account to other couples considering getting a cake from M&S (and hence the point of a review site). I see no relevance to other aspects of M&S in my review.

  • bryspy 26/06/2011 21:23
    Rated this review as
    		Somewhat Helpful

    You have got your messaage across, which I think was your intention, abou the awful way you were treated regarding your wedding cake. However, as a review it can't be helpful because you have only concentrated on one aspect of M & S.

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