Disadvantages ruined wedding
Yes, this is based on 1 experience as you only ever buy a wedding cake once.We ordered our wedding cake from Marks and Spencers as they had a great choice, were priced fairly and could be relied upon, right?
We duly ordered our cake, got an email confirmation and a phone call to pick it up the day before the wedding as it had been delivered.When my wife went down to collect it, they couldnt find the cake despite stating that the paperwork said it had been delivered.
Given the size of Marks and Spencers, it should have been a straightforward process to get another cake, even if it wasnt exact, remade or taken from another store and shipped overnight ready for the wedding the next day.All we got was a refund, no attempt to fix the situation or to offer a substitute wedding cake - which on reflection we could have managed to produce had we known that M&S were definitely never going to deliver.
This spoilt our day, and made a mockery of what is supposed to be a reliable company. What gets me is the fact that when I tried to post my comments on M&S own website they refused to put it us as it did'nt meet their guidelines, i.e. it was'nt positive. Shocking.
They are heaviliy promoting their wedding services, but if this is anything to go by, stay well clear, they clearly have no back up plan when things go wrong.
I thought reviews were meant to be based on real life experiences, positive and negative.You only buy a wedding cake once, companies providing this service should have strict guidelines and processes when things go wrong, as they did in this instance, and not leave a bride without her centrepiece cake on her big day.
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