Marks and Spencer

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Marks and Spencer

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81% positive

91 reviews from the community

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Review of "Marks and Spencer"

published 10/12/2016 | Reviewifihaveto
Member since : 10/12/2016
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro None
Cons Rip off, bad quality, lack of customer service or support. Better service and quality elsewhere
not helpful
Price
Value for money
Layout & presentation
Selection & range
Availability

"Bad Products and Awful Customer Service"

Awful awful experience with this business and would not recommend. For everyone who has been an M&S loyal customer, just go in one more time and observe the service and quality of products. Its not worth it.Avoid this company at all cost!
I purchased a pair of Rosie bras which had unbelievably awful quality.
I liked the style and design of this product and purchased two in different colors. However after first wash the green bra had a split and I noticed the ivory one had the same too which got rather larger after the second wash. After notifying M&S of this issue they refunded the ivory bra but refused to refund the green bra as the tear wasn't larg enough and in their opinion it was down to use of biological detergent. I NEVER USE BIOLOGICAL DETERGENT by the way!! My advise is to stay clear of this product, brand and potentially M&S items as they seem to have lost sight of why anyone would purchase from M&S. I have bras that have cost me much less than this and have served me for the better of 4 years! Unlike the less than a month blame it on detergent quality from M&S!!
Finally, M&S needs to learn to take on its customers opinion! Bad reviews everywhere for this business and they refused to publish my review on their website. Customers have a right to know that your product are not worth the price you charge M&S so stop refusing to publish reviews!
*****
Presumably every one who's commented stumbled upon my review because they were looking for M&S reviews as I was. What is surprising though is the number of responses/ bots on here and none on the other sites reviews. And for typos or errors, I didn't realise the review was going to be vetted by my dean of faculty and prob should have pasted in word to review but hey it was a review and not a PhD qualification exam. Also can someone define a review pls! I do hope this is not a competition for bad name calling!

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This review was read 140 times and was rated at
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Comments on this review

  • RICHADA published 11/12/2016
    I agree that quality standards are on the slide at M&S, however this isn't really a review - it also contains several typos or spelling mistakes too. R.
  • 1st2thebar published 11/12/2016
    'SH' - the piece has value. It's noticeable that 'M&S' are cutting quality to the detriment of their customers.
  • sellerleygirl published 11/12/2016
    This is not a review
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Product Information : Marks and Spencer

Manufacturer's product description

Ciao

Listed on Ciao since: 09/11/2000