Maroc-emotions.com

We recently made a reservation for les Jardins de la Koutoubia through Maroc Emotions only to realise they use a scam to defraud customers. They confirm a price, ask you to provide card details for identification and a deposit to the hotel, they then take a payment from your account, and then confirm the "remainder" to be paid to the hotel. Following the reservation and payment of the holding deposit , you receive an email confirming that the full amount due to the hotel is the same as the total originally quoted, resulting in a 20% uplift on the confirmed price. The hotel then advises that ... more

We booked a hotel through Maroc Emotions and only found out that they charge a 20% "commission" of the total booking when we tried to check out of the hotel. This "commission" was not disclosed during the booking process, but was presented as a "deposit" to the hotel. While you do expect a certain amount of trickery in Morocco, you don't expect to be tricked before you get there. When we called Maroc Emotions to enquire why the hotel believes our 20% deposit was witheld as commission, the operator advised that she could not understand my English very well. When we enquired why a company with a ... more

I just got back from Agadir which was my second trip with Maroc Emotions. Reading your reviews I am really surprised! I have dealt with this company twice in 4 months and was very happy with the service they provided me. I even suggested it to my friends and colleagues alike and they received the same great service. Of course, concerning the service provided by the hotel, that is another question! The pictures on Maroc Emotions website reflect the image of the hotel but for sure it does not reflect the quality of hotel employees! The price is lower if you book through them than directly with ... more