Mastercare

WHO ARE THEY? ------------------------- I know of Mastercare's range of purchase insurance products through purchases I have made in PC World and Currys. I currently have "policies" on my PC, washing machine, dishwasher and replacement tumbledryer. Effectively Mastercare cover you for any repairs that need to be performed on your appliance including normal parts and call out fees. Simple stuff like fuses and plugs aren't covered but they're hardly bank-breaking and you should check that it's not either of these two causing you problems before you call out Mastercare. Their cover ranges 1 to 5 ... more

MASTERCARE THE BEGINNING When I bought a (very) expensive PC from PC World I took out an insurance policy from Mastercare, as I was worried it would break. I paid about £400 for a 5 year cover which wasnt bad. THE 1ST PROBLEM Some time later I decided I needed the internet so i got a cd and tried to set it up. My modem wasnt working! I phoned Mastercare and the got it working over the phone. I then had a good view of mastercare and thought my money was well spent....BOY I WAS WRONG!!!! THE 2ND PROBLEM This was a bit more serious! About 4 1/2 years later my computer smelled of TCP and was ... more

Back in July 2003 I reported a fault on PC to Mastercare (part of the Dixons Group) for a fault on my PC which I had purchased 2 years earlier from PC World in West Thurrock. The fault was in fact the whole PC itself had no power supply. We had tried the obvious to get power to it from switching cable to changing fuses but still nothing! It was at this point I remembered taking out a 5 year Coverplan with Mastercare, which in effect should cover my PC for 5 years for any faults which I had not caused. I found the paperwork for the Coverplan and promptly called PCServiceCall. I was able to do ... more

I purchased a notebook computer from PC world around two years ago. It was a patriot computer (different story, but never get one of these, no support and difficult to get drivers) and top of the range at that time. Because I was getting it as a tool for university study, my parents talked me into purchasing the (VERY) expensive 5 year warranty for not much less than £500 to protect the computer right through my studies. The company covers most entertainment products and is used by Dixons, Comet, Currys and PC World to mame (lol) but a few. I was taken by the ease of application for this ... more

Another disgruntled customer. I am dismayed by how bad the service is provided by Mastercare... Very recently I had problems with my widescreen TV. My wife contacted Mastercare on the 24 hour hotline only to have someone at the other end of the phone to say that the "24 hour home service" would take two or three days. Accepting this was no option as we had paid for the service and needed the TV repaired. The TV was duely inspected by an engineer three days later. (Not bad you think!) It was pronounced faulty and nothing that the engineer could fix on site. The engineer could not remove the ... more