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When I bought a (very) expensive PC from PC World I took out an insurance policy from Mastercare, as I was worried it would break. I paid about £400 for a 5 year cover which wasnt bad.
THE 1ST PROBLEM
Some time later I decided I needed the internet so i got a cd and tried to set it up. My modem wasnt working! I phoned Mastercare and the got it working over the phone. I then had a good view of mastercare and thought my money was well spent....BOY I WAS WRONG!!!!
THE 2ND PROBLEM
This was a bit more serious! About 4 1/2 years later my computer smelled of TCP and was smoking (I keep telling it to give up!!!)! I called Mastercare and they said that the fan had probably gone and they would order me a new one. I thought thats was the right thing to do. 2 weeks later I hadnt heard anything so I called back. I was told that the call had been logged but the part hadnt been ordered. I was like...ok! What could I say what crap service!!! I called back 2 weeks later and was told the part was on order, but they couldnt tell me when the part would be in! I had been with out my computer for 4 weeks! I use my computer for work every day! I heard nothing then while I was on my happy hols @ Centre Parcs I had, had a call @ home. A time and date had been arranged. Thank God I thought. Everything worked out well!
I had been without a computer for 6 weeks, now not many people know this but by law they only have 6 weeks to fix your computer of you get vouchers to the equivelent money value!
I would not pay all that money for such a crap service! It is really not a good service, and if you dont believe me read more ops, we all feel the same! Pc world have now STOPPED using Mastercare and have swithced to PC Performance, though we are not positive that this is a new company! It may be Mastercare just under a different name!
Having had a brush with them in the past I would recommend to everyone to avoid extended guarantees too.
ammortiser 27.01.2002 23:02
Let me give you an Accountants viewpoint. Put the money you would have spent on extended guarantees in a separate account in a Building Society or something that gives you better interest. Do this with all the things you buy. In a short while you will find the account has enough in it to buy new replacements for any goods that do fail after the usual guarantee period. This is called self insurance, and even the biggest companies do it. Sainsbury's for instance, don't pay for any insurance of any kind on their property or goods. Cheers, David.