Advantages See Text
Disadvantages See Text
|Competitiveness of APR|
|Comprehensiveness of range of products|
|Efficiency of service|
|Value for money|
|Online - Content/organization of site||Poor|
|Online - Reliability/speed of site||Poor|
Some time later I decided I needed the internet so i got a cd and tried to set it up. My modem wasnt working! I phoned Mastercare and the got it working over the phone. I then had a good view of mastercare and thought my money was well spent....BOY I WAS WRONG!!!!THE 2ND PROBLEM
This was a bit more serious! About 4 1/2 years later my computer smelled of TCP and was smoking (I keep telling it to give up!!!)! I called Mastercare and they said that the fan had probably gone and they would order me a new one. I thought thats was the right thing to do. 2 weeks later I hadnt heard anything so I called back. I was told that the call had been logged but the part hadnt been ordered. I was like...ok! What could I say what crap service!!! I called back 2 weeks later and was told the part was on order, but they couldnt tell me when the part would be in! I had been with out my computer for 4 weeks! I use my computer for work every day!
I heard nothing then while I was on my happy hols @ Centre Parcs I had, had a call @ home. A time and date had been arranged. Thank God I thought. Everything worked out well!
THE VERDICTI would not pay all that money for such a crap service! It is really not a good service, and if you dont believe me read more ops, we all feel the same! Pc world have now STOPPED using Mastercare and have swithced to PC Performance, though we are not positive that this is a new company! It may be Mastercare just under a different name!
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