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white Status white (Level 1/10)


Reviews written

since 12/01/2018


BT Shop 12/01/2018

Sent wrong item (Mario Odyssey) - refused to refund!!!

BT Shop Worst experience I have ever had with an online shop. I ordered a new copy of Super Mario Odyssey, and instead received a used/open copy of Mario and Rabbids Kingdom battle. Imagine my surprise! It only got worse when BT Shop refused to issue a refund - accusing me of lying about the item!! I have never been so annoyed and offended. I am now out £40 and stuck with a worthless item that they refuse to take back. What am I supposed to do??? I do not know how they expect me to prove that the item is valid. Essentially the shop has just taken my money with no authority and has no intention of returning it! This is a definite abuse of power over the customer, and should not be tolerated.
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