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white Status white (Level 1/10)


Reviews written

since 13/11/2017


Trailfinders 13/11/2017

Avoid - A disappointing experience through Canada

Trailfinders I have always booked my holidays independently after having a bad experience 15 years ago through an agent. However a friend highly recommended Trailfinders so I gave them a ring to see what they could offer.The sales assistant was so nice I decided to go with them even though price was £500 higher than I had priced . I had already my route planned & some hotels provisionally booked but she insisted their hotels were superior and I had the security of a travel agent etc should anything go wrong. Well things did go wrong but unfortunately Trailfinders didn't want to know. Flights overbooked,hotel rooms overbooked, location of some hotels ridiculous & away off the route we were travelling through the Rocky mountains.The quality of some hotels really poor. They appear to use an agent in Canada called JonView to secure cheap rates & obviously inferior rooms.The price initially quoted was increased a few times as the hotels they had priced for were booked up & they had to source alternative hotels ???? The trips they booked on our behalf were disappointing. Overall the holiday ended up costing approx £1000 more than I could have booked it for. The only reason I gave 2 stars was for the lovely girl I dealt with in Belfast office. It's a pity the company could not have delivered the same level of service. ...
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