I was extremely pleased with the service I received with Air Berlin I travelled from Stansted to Palma Mallorca with 3 other adults
Took around ten minutes they had 3 desks open and the queue was always moving.
Flight took of 15 minutes later than expected but i dont see that as a problem
In Flight meals
They brought round cheese or ham rolls with a soft/hot drink of your choice (Alcohol had to be paid for obviously) they then brought round a kitkat, personally for a 2 hour flight I thought this was adequate.
Landed ok and collected baggage which came out quickly we where then on our way
We had exactly the same service on return
will definately travel with Air Berlin again, in fact already looking at next year ...