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nairda72

nairda72

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Reviews written

since 09/03/2009

1

Web-blinds.com 14/08/2009

Product looks good and does job. Disappointing customer service.

Web-blinds.com Just ordered some blinds from web blinds. The company didn't provide screws or plugs to install them into ordinary plasterboard and wasn't even able to advise as to what I needed. Their advice: take the blinds to a DIY store and ask them for advice as to what I need. I find it extremely disappointing that the company doesn't provide the proper materials to fit the blinds in a very standard construction material; the notion that having spent several hundred pounds I now need to go to a DIY store is somewhat bewildering to me. The attitude of the company's helpline when I raised this issue was also quite unhelpful. We went with this company because they were associated with Hillary's but I really wouldn't recommend this company at all now for all the hassle this is causing. Update 2 weeks later: have now been to Robert Dyas and purchased the right screws and hollow wall fixings for plasterboard. Also got a roll of string which proved extremely useful as I had several blinds to install side-to-side and needed to ensure the holes were aligned. With these supplies in hand, installation was actually quite easy, the blinds look good (pleated ones). Am upgrading my review from 2 to 3 stars. Will try to come back to this site this summer to comment on the effectiveness of the blinds in reducing heat. Update mid-summer: have been using the blinds extensively all summer (cobweb pleated with the reflective backing for the sun). They work quite well. Before we had them our living room ...
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