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yegr

Reviews written

since 20/01/2017

1

holidayautos.com 20/01/2017

Hypocrisy and customer unfriendliness

holidayautos.com I was unlucky to have unfortunate relations with the customer-unfriendly companies HolidayAutos (agent, facilitator for booking a car rental in third-party companies) and TopCar Autoreisen (car rental company that received a booking request made by HolidayAutos on my behalf after I had paid to HolidayAutos the total rental amount in full). I am making this public only upon the resistance of both companies to admit their faults and make a reasonable compensation of the losses I had to incur because of them (despite the fact they have my email address and phone number they preferred to disclose the culpability and not to inform me whom they consider at fault). So when I and my companion (primary driver on the rental agreement related to the booking ES707786450) arrived in the late evening to the destination airport there was noone to provide the booked car. We spent more than 3 hours on clarifying the issue of why TopCar Autoreisen did not see our booking in their system (and they were not willing to make efforts to contact HolidayAutos to learn what was wrong), spent money on calling to TopCar Autoreisen' different numbers and HolidayAutos toll line, had to encounter a number of other inconveniences, got nervous because none of the companies was going to solve the issue on the initial day of my prepaid rental and no one was able to confirm that taxi costs (I had to travel for a very long distance to the hotel) and other event-related expenditures would be compensated (a woman ...
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