Mesh Computers

My old computer was something of an antique and when it started suffering from overheating problems and random freezes it was time to bite the bullet and buy something a little more up to the task. *Who to go to?* Mesh had been recommended to me by a couple of friends and in my opinion they were up there with the likes of Dell when it came to online retailers of computers. Like Dell you won't find Mesh on the high-street, they're the retailer that people that know go to. In fact the high street had already let me down so it was down to the professionals. Let me explain, Mesh give you such a ... more

This is an honest account of my experience of Mesh Computers Ltd. On the 2nd December 2008 I placed an order on-line for an Xtreme Pro I7-920. The desktop computer arrived on the 30/12/2008 by DHL courier service. The box was in good condition and I signed for the goods. When the box was opened and the desktop computer inspected I soon discovered that it was not of a satisfactory quality. The system box was bent and not assembled correctly. The media reader was also bent and not installed properly. The black tower case was covered in a white compound or paint marks. The side panels had been ... more

I bought a mesh computer, looking back I have to say, it was the worst decision I ever made. The computer simply didn't work! As soon as I turned it on, it would last about 5 seconds, then just crash! There customer service is the worst I have ever dealt with. You call them, they take your details, then they ask you to wait around all the following day so they can call you back. So you take the day off work waiting for them to get back to you, if they do, their advise is pathetic, and I mean pathetic!! There computer engineers don't know the first thing about how to fix a PC, they only have 2 ... more

I want to stress this review is about the company and its customer service, not about its products. Why? Because I still haven't got the product I paid £800 for! I ordered my computer after getting a quote from their website. I didn't go ahead but got an e-mail from a sales guy saying he could take my order over the phone and give me a further £60 discount. I phoned and asked a few questions. My most important one was 'How long will it take to be delivered?' as I was in urgent need. The answer was 'One and a half to two weeks.' Ok, that seemed a long time compared to a store retailer but I ... more

Having had a Mesh computer before, in the late 90s, and after the end of competitor Evesham, I ordered a customised Matrix PC from Mesh. I tried to downgrade the graphics card to a cheaper model during the online order process on their website, which wasn't possible, so I contacted one of their sales agents via the chat tool, and got offered the initial configuration with the better graphics card for a £50 discount, after which I placed my order. The computer should have been ready in 10 - 15 working days. After over three weeks had passed I checked the order status on their website, which had ... more