We purchased our Mesh Computer in July 2004. It wasn't delivered until 17days later, which didn't concern us as we were told when we ordered the desk top that it was going to be built for us to our specifications so would take a bit longer.
We took delivery on Friday 13th August (bad mistake!) in the afternoon. The computer was really easy to set up - it had come with easy instructions on how to set it up.
I managed it all by myself and then came the big moment, I switched it on. I expected to be able to set up all the information such as users, who the computer belonged to and also start adding the programs I regularly used on my old computer. Let me just say, the reset button is on the front of this computer and by the end of the weekend until Customer Support lines were opened on Monday it got used a lot.
Their customer support was useless - they remotely accessed my computer and they decided that I should put in the Recovery Disc, which they hadn't bother to send me. I had to wait a week for the recovery disc to arrive, and find out that this didn't work. When I phoned Customer service again they told me that it was my fault and they weren't going to do anything about it. As a consequence we now have a computer that doesn't work properly and falls over giving a Blue Screen of Death more than it allows me to do any work on it.
Am I bitter, yes I am. We spent almost £900 on the useless piece of junk that no one will touch with a bargepole and we can't get anyone with enough knowledge to fix it.
This computer hardware is a mis-match of different makers. The screen is made by Sharp, the DVD readers and writers are Sony, the webcam is Creative, the cordless keyboard and mouse are Logitech. They are each causing conflicts and the nearest we can get of an answer is that the motherboard might need worlk.
Would I buy from Mesh again - never in a million years and I wouldn't recommend anyone buy from them either. *************************************************************************** Update
We had someone to come and look at the computer. He spent 7 hours working on it, good job he is a friend as well as a computer expert.
The result - it is still not working. We have again resorted to the laptop using the seperate TFT screen until something can again be done with the Mesh desk top.
It would not be so bad if when the blue screen of death came up it gave the same error but it doesn't. So far today we have had about a dozen different errors.
The first time was when the Anti Virus software was run, it fell over three times trying to run this software with three different errors. Then when we tried to run AOL it fell over about 7 or 8 times with different errors. The rest of the time it fell over with the same errors was about 4 or 5 times.
When we purchased from Mesh we expected that the whole system would be from Mesh. The screen is a Sony, the internal DVD readers and DVD writers are Sony. The keyboard is Logitech and it seems that these parts with the Mesh motherboard do not work well together. I wish that we had bought Dell. I have used them during my work and don't think I ever experienced anything near to what this Mesh computer has always done since Day 1.
More details
Reliability
Very poor
Memory / capacity
Good
Range of Extra Features
Poor
Instruction manual
Totally unhelpful
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